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Warum O2 Service
Gelöst

das Internet ist zu langsam

J
Neuling

Vor einigen Tagen habe ich angefangen, o2 my home M (LTE) zu nutzen.

Wenn ich dieses Produkt wählen, erwarte ich mindestens 20Mbps der Internet-Geschwindigkeit.

Aber die Realität ist weniger als 10Mbps im Durchschnitt.

Vor allem abends, wenn ich das Internet hauptsächlich nutze, sind es im Durchschnitt nur 5 Mbps.

Es ist so schrecklich... als ich gestern ein Fußballspiel gesehen habe, war die Qualität des Streaming so instabil. Natürlich kann ich das Online-Spiel nicht spielen.

Manchmal, vor allem morgens, zeigt es 16-20 Mbps an, aber das ist nur sehr kurz und ich nutze das Internet morgens nur selten. Unbrauchbar.

Es ist zu langsam .......

Ich denke, es ist schlechter als 16Mbps DSL.

Ich hatte erwartet, dass das Internet mit LTE besser ist als DSL ...

aber, es ist nicht nutzbar .... so schlecht.

Ich werde es nie jemandem empfehlen.

 

Kann ich wechseln und zu einem anderen Internetdienst (Kabel/DSL) übergehen?

 

Übersetzt mit www.DeepL.com/Translator (kostenlose Version)

 

English

Several days ago, I start to use o2 my home M (LTE).

When I choose this product, I expect at least 20Mbps of internet speed.

But reality is less than 10Mbps on average.

Especially, it is about 5Mbps on average in the evening, when I mainly use the internet.

It is so horrible... when I watch football game yesterday, the quality of streaming was so unstable. Of course I cannot play the online game.

Sometime, especially in the morning, it shows 16-20Mbps, but it is very short time and I rarely use the internet in the morning. Useless.

It is too slow .......

I think it is worse than 16Mbps DSL.

I expected the internet with LTE is better than DSL ...

but, it is not usable .... so bad.

I will never recommend it to anyone.

 

Can I change and move to other internet service (cable/DSL)?

Edit o2_Lars: Transfered from DSL/Router to English/Broadband

Lösung von o2_Lars

Hello @jjhyung, welcome to our o2 community :-)

I am sorry to hear that the internet speed you recieve does not meet your epectations.

Depending on what contract you signed and how long it is already running there are several different options.

If, for example it is a new contract that is running less than 14 days and you signed it eitehr via phone or internet you have he possibility to cancel it within this period, you will find more information on the “Widerrufsbelehrung”, which you normally should have recieved by email.

If the contract is already running for a longer time and it is a flex variant you can cancel it within a months notice and sign up für a DSL or Cable internet connection, if available.

If the contract is running longer and it has a contract period of 24 months either we or our customer service may have a look if a change to another technical solution is possible. We also offer support in english.

Please also have a look at our internet availability check if the desired network technology is available at your address, you will find a detailed overview after klicking on the little “i”.

Regards,

Lars

 

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5 Antworten

J
Neuling
  • jjhyung
  • Autor
  • Neuling
  • 5 Antworten
  • 26. Oktober 2021

Several days ago I start to use o2 my home M (LTE).

When I choose this product, I expect at least 20Mbps of internet speed.

But reality is less than 10MHz on average.

Sometime it shows 16-20 but it is very short time.

I cannot play game anymore and live steaming is not stable. 

It is too slow....…

I think it is worse than 16Mbps DSL.

I expected internet with LTE is better than DSL…

but, it is not usable.... so bad 👎 

I will never recommend it to anyone.

Can I change the service to other type?

 

edit o2_Tobias: transferred to this thread, please do not open several threads for the same topic

 

 

schluej
Superstar
  • schluej
  • 15624 Antworten
  • 28. Oktober 2021

Moin Moin,

LTE is not “better” than DSL…

LTE is a shared medium. like a street. Using many cars the street the speed is low, if less cars on the road the speed is high. So at morning you have a good speed because of a less use of the LTE.

With DSL the speed is like a train. Over all the speed is faster…

If you have 2 year contract it could be difficulty to change to dsl, but wait for a o2 mod..

If you have a flex contract it would be not a big problem...

Live long and prosper 🖖
o2_Lars
Einer Person gefällt das
  • o2_Lars
    o2_Lars
o2_Lars
  • o2_LarsModerator
  • Moderator
  • 23524 Antworten
  • Lösung
  • 29. Oktober 2021

Hello @jjhyung, welcome to our o2 community :-)

I am sorry to hear that the internet speed you recieve does not meet your epectations.

Depending on what contract you signed and how long it is already running there are several different options.

If, for example it is a new contract that is running less than 14 days and you signed it eitehr via phone or internet you have he possibility to cancel it within this period, you will find more information on the “Widerrufsbelehrung”, which you normally should have recieved by email.

If the contract is already running for a longer time and it is a flex variant you can cancel it within a months notice and sign up für a DSL or Cable internet connection, if available.

If the contract is running longer and it has a contract period of 24 months either we or our customer service may have a look if a change to another technical solution is possible. We also offer support in english.

Please also have a look at our internet availability check if the desired network technology is available at your address, you will find a detailed overview after klicking on the little “i”.

Regards,

Lars

 

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
Castiel
Einer Person gefällt das
  • Castiel
    Castiel
J
Neuling
  • jjhyung
  • Autor
  • Neuling
  • 5 Antworten
  • 29. Oktober 2021

Thanks for the reply. I’m happy with your comments.

I’ve checked some possible solutions. 

But, I found that I need to choose between this LTE wireless internet and DSL 16.

I heard DSL is not better than the current one.

So, I tried to find the best place to get the higher speed in my house.

And the speed is higher than before. It is about 15~20Mbps on average. 

Honestly, I’m still not happy with this speed.

And I don’t know whether I should be satisfied with this speed or not.

 

That’s why, I’m searching for an external antenna to improve the internet condition.

 

One more question and request.

Is the external antenna effective in improving the internet condition? Even 5Mbps improvement

And I don’t want to make a hole in the house to install the outdoor antenna.

Now I’m planning to buy this antenna and I will put this near the window.

https://www.amazon.de/-/en/Antenna-Magnetic-Verizon-T-Mobile-Netgear/dp/B086JBRQC1/ref=pd_sbs_1/260-8587316-4442049?pd_rd_w=CMAlM&pf_rd_p=840402ae-0fda-4c49-9fb0-db7f87dd6eac&pf_rd_r=C3WSY2J8K0EB48JK2Z78&pd_rd_r=fc51dbac-844f-43f5-b4eb-cbc62af6c994&pd_rd_wg=MWX5R&pd_rd_i=B086JBRQC1&psc=1

I hope it will be effective. 

  • I checked my house is placed at the edge of the coverage by the nearest mast.
  • I expect the antenna would be helpful to increase the internet speed although it is small improvement.

Best

o2_Lars
  • o2_LarsModerator
  • Moderator
  • 23524 Antworten
  • 5. November 2021

Hello @jjhyung,

to be honest, we can not promise that you will recieve a higher speed with external antennas. External antennas will in most cases improve the strength of the signal, if on the outer edge of network coverage you might experience a higher speed. We can just recommend to test if the external antenna improve your situation.

Please keep us updated if you get a higher internet speed :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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