hello, i wanted to insert the code for adding my credit but i accidentally pressed a the recharge option that directly charges my bank account. the bank account that was connected has been closed but the credit has been added into my account. will the amount be decreased and dealt with immediately?
- Moderatorin
- 20010 Antworten
Hello
welcome to our o2 Community 😀
If the bank account has already been closed, the direct debit will be refused by your bank. A fee of EUR 4.00 will be charged for a returned direct debit.
Were you able to top up your balance with the code as well?
Best regards
Giulia
- Moderatorin
- 2129 Antworten
Hello
even though you haven't replied yet, I wanted to ask you about the current status! Did the top-up via code still work?
If we can still provide support or if you have any questions, please get in touch with us again 😊
Best regards
Daniela
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
