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Change of owner and deactivate the old sim card


Hello o2 Team,
I have a problem with changing the owner. 
So, the old sim card number is +49176XXXXXXXX (owner Uktam Adkhamov)
The new sim card number is +49157XXXXXXXX ( owner Rustam Adkhamov)

I need to cancel Uktam’s contract (he is not in Germany now)
and I need the old sim card number ...457 cause I registered in many important websites with this number. When the o2 Team send me a new sim card the old one should be deactivated automatically on 6th of April and the new sim card number had to be changed to the old one. 
I need your practical help

King Regards
Rustam Adkhamov 
Edit o2_Bianca: Phone numbers removed. Please do not post any personal data, this is a public community and all users can see the information.


2 Antworten

delete the name and phone numbers. This is publicly visible.

Benutzerebene 7

Hey @melissa84,

If the contract holder has moved abroad, he can obtain a cancellation with the appropriate documents. See our link:

The following also explains how to port the number if the original contract has been cancelled: 

Do these FAQs help you?

Best regards,
Flo

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