Hi all,
I ordered a Home internet S flex pack before yesterday when I called customer service and extended the contract into Home internet S (without flex). The person from customer who made the order asked me if I have a router and I said yes I have one from my last order. But today I got an email that my router is on the way.
My question is why am I still getting a router? Can I keep the old router and return the new one so to save the activation fee?
Also I’m not sure if my old contract is terminated by renewing it with another pack. Should I contact customer service again to terminate my old contract?
Thank you.
Edit o2_Bianca 15.05.25 08:27UHr: Moved from o2 Home Vertrag&Tarife to English o2 Community Broadband&Landline