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o2 will not cancel my contract

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Neuling

First off, I can’t even see my invoice anymore. Your website was horrifically bad and somehow you made it worse by not allowing me to see any information about my own contracts/invoices. 

Second, I signed up for a cable plan with you. Not only did you never provide the service, but in addition I am still being billed for it 6 months after.

How do I view my contracts? The my02 button just brings me to community

How do I cancel my contract? I have used the form, I have gone in store. I am begging you please cancel it.

How do I refund my contract? You never provided the service and billed me for months after cancellation.

 

Lösung von RhobarDerIII

Good evening @02 sucks,

Welcome to the O₂ community!

Thank you for addressing the community with your request.

Contracts can only be terminated at the end of the minimum term. If the services have not been provided, you must give O₂ the opportunity to solve the problem. Have you tried to contact the English support? If not, you can do so here. Customer Support English: 089 66 66 30 08 1 - Support hours: We are available on weekdays from Mon. - Fri. 8 am - 8 pm and Sat. 10 am - 6 pm.

If what you say is true, here's what you have to do:

O₂ does not set up the connection: If O₂ does not fulfill its obligation to activate the connection, set a deadline within which you demand activation. If O₂ does not comply, you can terminate the contract. (for this you must have proof that O₂ has not kept his part of the contract.)

You will have to pay the contract until the contract is canceled by you and the last day is reached unless you achieve a special termination by not providing the contract but for this you must have proof that O₂ has not kept his part of the contract.

It may take up to 14 days for a moderator to stop by here due to high demand for help.

Best regards | RhobarDerIII

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RhobarDerIII
Profi
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  • RhobarDerIIIProfi
  • Profi
  • 1143 Antworten
  • Lösung
  • 25. September 2023

Good evening @02 sucks,

Welcome to the O₂ community!

Thank you for addressing the community with your request.

Contracts can only be terminated at the end of the minimum term. If the services have not been provided, you must give O₂ the opportunity to solve the problem. Have you tried to contact the English support? If not, you can do so here. Customer Support English: 089 66 66 30 08 1 - Support hours: We are available on weekdays from Mon. - Fri. 8 am - 8 pm and Sat. 10 am - 6 pm.

If what you say is true, here's what you have to do:

O₂ does not set up the connection: If O₂ does not fulfill its obligation to activate the connection, set a deadline within which you demand activation. If O₂ does not comply, you can terminate the contract. (for this you must have proof that O₂ has not kept his part of the contract.)

You will have to pay the contract until the contract is canceled by you and the last day is reached unless you achieve a special termination by not providing the contract but for this you must have proof that O₂ has not kept his part of the contract.

It may take up to 14 days for a moderator to stop by here due to high demand for help.

Best regards | RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
o2_Solveig
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  • o2_Solveig
    o2_Solveig
o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • 5. Oktober 2023

Hello @02 sucks ,

welcome to the o2 Community 💙.

I assume with cable plan you mean the DSL connection that you’ve had. After we received your wish for cancellation in August, the Flex contract was then deactivated the next month as is the norm. I can’t really see anything out of the ordinary with this.
Concerning your access to mein o2, if you end up getting redirected to the community when trying to login, then you are using a “Interessentenaccount” and not an account that is linked to a contract of yours. So please register for mein o2 with the contract that you need information from.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
RhobarDerIII
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  • RhobarDerIII
    RhobarDerIII

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