Good evening @02 sucks,

Welcome to the O₂ community!

Thank you for addressing the community with your request.

Contracts can only be terminated at the end of the minimum term. If the services have not been provided, you must give O₂ the opportunity to solve the problem. Have you tried to contact the English support? If not, you can do so here. Customer Support English: 089 66 66 30 08 1 - Support hours: We are available on weekdays from Mon. - Fri. 8 am - 8 pm and Sat. 10 am - 6 pm.

If what you say is true, here's what you have to do:

O₂ does not set up the connection: If O₂ does not fulfill its obligation to activate the connection, set a deadline within which you demand activation. If O₂ does not comply, you can terminate the contract. (for this you must have proof that O₂ has not kept his part of the contract.)

You will have to pay the contract until the contract is canceled by you and the last day is reached unless you achieve a special termination by not providing the contract but for this you must have proof that O₂ has not kept his part of the contract.

It may take up to 14 days for a moderator to stop by here due to high demand for help.

Best regards | RhobarDerIII

Hello @02 sucks ,

welcome to the o2 Community .

I assume with cable plan you mean the DSL connection that you’ve had. After we received your wish for cancellation in August, the Flex contract was then deactivated the next month as is the norm. I can’t really see anything out of the ordinary with this.
Concerning your access to mein o2, if you end up getting redirected to the community when trying to login, then you are using a “Interessentenaccount” and not an account that is linked to a contract of yours. So please register for mein o2 with the contract that you need information from.

Kind regards, Sven