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Same as some other problems that were posted here, I had a wrong total on my first invoice.

To make it worse, I can not even open my invoice to see what is the problem because whenever I click on the link enclosed in the email, I come to a page says technical problem and please try later.

To make that even worse, when I am trying to talk to your colleague via chat, I was cut off every single time when it comes to my turn.

Furthermore, I had my router delivered 5 days later than planned, I have talked to one of your colleagues and they have promised to do the change once this first invoice is issued. You should be able to find the information written in the note of my customer data. Please take the action.

Make sure you are logged in with your o2 landland phone number. If you haven’t yet registered for “Mein o2”, you will have to do this before. 

Make sure you are logged in with your o2 landland phone number. If you haven’t yet registered for “Mein o2”, you will have to do this before. 

Its only DSL so no phone number just customer number. And I have tried log in via the phone app using the same credential (email), which still does not show me an invoice.

I use this email address to register the DSL service. And I can get the email telling me about how much I need to pay. I can log in and talk to you with this account, but I can not see any of my bill information or talk to the staff via chat.

And of course, when I try to log in with the customer number, it says I need to create an account. And when I try to do so, it says there is already an account associated to it.

Its only DSL so no phone number just customer number.

That is bullshit. Every o2 DSL contract comes with a landline phone number and a telephone flat rate for calls within Germany. Login with your phone number and you will be able to see your invoice. 

Its only DSL so no phone number just customer number.

That is bullshit. Every o2 DSL contract comes with a landline phone number and a telephone flat rate for calls within Germany. Login with your phone number and you will be able to see your invoice. 

Hey, I didnt make it up. 

I have explicitly asked if the Rufnummer on the first page of my contract is the phone number and the O2 staff in the shop referred it to as a customer number and told me I dont have a phone attached to my DSL package.

So yes, the number I was referring to as customer number as the phone number. And sadly that does not work, probably for the same reason as “please come back later”

Whether you attach a phone device to your dsl router or not is up to you. But to make it once more clear: In every o2 my Home tariff you also pay for landline telephone services. 

If you don’t understand the product description and the letters that are sent to you I would recommend to use a translation tool just as I do. 

Whether you attach a phone device to your dsl router or not is up to you. But to make it once more clear: In every o2 my Home tariff you also pay for landline telephone services. 

If you don’t understand the product description and the letters that are sent to you I would recommend to use a translation tool just as I do. 

Yes that part is clear now, thanks. The guy in the shop tried to respond in English when I asked, and something must got lost in translation there.

 

Anyway, it doesn't work. The error message alternates between ‘the phone number does not exist’ and ‘a general error has occurred’

Maybe have not registered as DSL user with the phone number yet and it gives you an error message because you want to use the same e-mail adress for that which is already used?

Also important: When ordering, permission must be given to display the data online. 

Hi @Y.M.,

 

thanks for your message.

 

In order to use our online-services, you first of all have to register yourself. Please use this link: https://login.o2online.de/idm/#/registrieren/start Then select the item “Ich bin DSL-Kunde”. Afterwards you need to give your main landline-number.

 

Did you already do that?

 

I hope I could already help you with this information.

 

Loving greetings,

Tobias

Hi @Y.M.,

 

were you already successful in registering your DSL-contract?

 

If you need any further help, please contact us here.

 

Loving greetings,

Tobias

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