cancellation of o2 contract

Quaid schrieb:
Hello Brianna

I tried by sending letters and calling and they still refused to cancel.

So what options do i have as they said by German Law, contracts cannot be cancelled?

When did you originally make the contract? Why do want to cancel?

Normally such contracts have a term of 2 years, which will automatically be prolonged if not cancelled on time. "On time" means at least 3 months before the end of term.

Hello Jalsomina,

 

you can also send your cancelation by fax. Our fax number is 01805 571766. We need some documents, that proof, that you are leaving Germany.

I'am afraid, that you have to pay for september, because you send us your cancelation at the End of august. ☹️

 

[color=#003366]Yours sincerely

Michael

I am in a similar problem where I requested a cancellation (by writing letter and giving proof of my new residential address) before I left Germany (in March) and I am still getting bills like normal without any response to my request for cancellation. I wonder how the 02 customer support functions regarding written request; I have already notified my bank to prevent further transaction, since I do not want to be charged even though I am no longer in Germany!

Thank you for the response. I spoke with a customare representative who said that all necessary communication will be sent *by email* since I was no longer in Germany. I have NEVER received any information by email since my cancellation request! I have even transferred money in advance to cover for 3months (since I cannot give an agreement for an automatic debit off my bank account any more). I evenalled up the customer care number (paying international call charges for 20mins!) just to obtain a written confirmation by email; they promised they would either call back or email me within 24hrs that have lapsed.

I very much appreciate the gesture of goodwill on part of O2 and the customare care service; my only complaint is the right to information when I requested - I intentionally provided my email address in the letter requesting the cancellation, but I got no information henceforth for me to act accordingly!

Yes. I read the email today and it says:

With pleasure I confirm the following received payments:

39,51 EUR booked to account 6001146048 at 6th of May 2015 by transfer

69,98 EUR booked to account 6001146048 at 7th of May 2015 by transfer

34,99 EUR booked to account 6001146048 at 8th of May 2015 by direct debit.

Your customer account currently shows a credit balance in the amount of 70,28 EUR which will be set against following invoices.

However, I do not understand the credit amount of 70,28EUR ! Is this what I have to pay still to end my contract? I just asked what I still have to pay to end my contract - considering that a cancellation to an earlier date was impossible (since I did not find any email in my account in March asking for the documents required).

Dear Julia,

I responded to your email on Thursday - if I understood correct, I had already provided a copy of one of the three documents asked for (i.e.proof of my new domicile in India) - I also sent another email on Thursday with proof of end of my employment in Germany (attached with the email). Kindly let me know if this is not sufficient - I cannot provide any other official proof, and in fact I was told at the 02 shop where I approached in March that the proof of my new domicile should be enough to cancel the contract already!

Please let me know.

Sutirtha.

Dear Julia,

I request once more to confirm the receipt of the document with my present residential address (as also written in m last email) - it is the officially certified (legally) copy that I had sent following the advice I received for cancellation of my contract in March. Please confirm at the earliest!

Sutirtha.

Please stop spamming other people's threads. You are not helping anybody by digging up old threads to spread your personal dissatisfaction.