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Wrong DoB - sim card activation


Hi,

I’ve made a mistake with my date of birth during activation of sim card and now I can’t proceed with IdentityTrust-App. It’s not possible in the web page update date to the correct. Could you please advise how I can update my data?

 

Regards.

 

Edit by MXP_Alex: Moved to English o2 Community

3 Antworten

o2_Matze
  • Moderator
  • 22553 Antworten
  • 5. August 2022

Hi @ruru_g 

Wecome to our o2 Community. 

I assume in this special case its best and fastest solution to order a new prepaid card with the correct date of birth.

Best Regards Matze 

 

 


  • 0 Antworten
  • 5. August 2022

@ruru_g :

Did you order the sim card online (www.o2-freikarte.de) or did you bought a starter-pack in a store?


o2_Matze
  • Moderator
  • 22553 Antworten
  • 8. August 2022

Hi @ruru_g 

Any Update from your side? 

Were you able to active your prepaid simcard, or did you order a new one? 

Best Regards.

Matze  


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