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Wrong DoB - sim card activation

R
Neuling

Hi,

I’ve made a mistake with my date of birth during activation of sim card and now I can’t proceed with IdentityTrust-App. It’s not possible in the web page update date to the correct. Could you please advise how I can update my data?

 

Regards.

 

Edit by MXP_Alex: Moved to English o2 Community

    3 Antworten

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • 22553 Antworten
    • 5. August 2022

    Hi @ruru_g 

    Wecome to our o2 Community. 

    I assume in this special case its best and fastest solution to order a new prepaid card with the correct date of birth.

    Best Regards Matze 

     

     

    https://g.o2.de/wcr
    A
    • Anonymous
    • 0 Antworten
    • 5. August 2022

    @ruru_g :

    Did you order the sim card online (www.o2-freikarte.de) or did you bought a starter-pack in a store?

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • 22553 Antworten
    • 8. August 2022

    Hi @ruru_g 

    Any Update from your side? 

    Were you able to active your prepaid simcard, or did you order a new one? 

    Best Regards.

    Matze  

    https://g.o2.de/wcr

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