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will they exchange my phone

Hello o2 community, I have a question, I bought an Apple phone from an o2 store with a 24 month contract, I have the phone for 10 months and I have a small bend on the side of the phone from an accident and i have a tiny scratch on the screen, i still have a limited warranty on the phone and i want to ask if they will exchange the phone for me.  Thanks very much!

Edit o2_Larissa 06.8.2022/ 17:18: moved from iOS: iPhone, iPad & mehr to English o2 Community: Mobile


Lösung von schluej 7 August 2022, 16:20

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Benutzerebene 7

Hi @EN75 ,


welcome to the o2 Community 😊

The warranty does not cover the mentioned defects, I’m afraid, since those are the result the personal handling of the device (as far as I understood it). Exhanging the phone will most likely be possible in exchange for a fee. Your local Apple shop or certified dealer can set you up with the prices if you want to change the device, nonetheless.

Best regards,

This are the prices in Germany for display exchange at apple 


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