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will they exchange my phone


Hello o2 community, I have a question, I bought an Apple phone from an o2 store with a 24 month contract, I have the phone for 10 months and I have a small bend on the side of the phone from an accident and i have a tiny scratch on the screen, i still have a limited warranty on the phone and i want to ask if they will exchange the phone for me.  Thanks very much!

Edit o2_Larissa 06.8.2022/ 17:18: moved from iOS: iPhone, iPad & mehr to English o2 Community: Mobile

Lösung von schluej

This are the prices in Germany for display exchange at apple 

https://support.apple.com/de-de/iphone/repair/service/screen-replacement

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o2_Kurt
  • Moderator
  • 18490 Antworten
  • 7. August 2022

Hi @EN75 ,

 

welcome to the o2 Community 😊

The warranty does not cover the mentioned defects, I’m afraid, since those are the result the personal handling of the device (as far as I understood it). Exhanging the phone will most likely be possible in exchange for a fee. Your local Apple shop or certified dealer can set you up with the prices if you want to change the device, nonetheless.

Best regards,
Kurt


schluej
Superstar
  • 15522 Antworten
  • Lösung
  • 7. August 2022

This are the prices in Germany for display exchange at apple 

https://support.apple.com/de-de/iphone/repair/service/screen-replacement


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