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Dear O2,

I have questions about my Contract 

 

First Question

My question is that I am really confused on my contract, I paid 46.04 EUR relationship fee. (29.07.2021)Haven't I received the ``bill'' for august now? I have to pay for this, right? Please give me deep information, live happily.
(SEPA) But the bill didn't comeSECOND QUESTIONI got it on contract last week. But I never get a single information about my apple airpods.And I check my order status. It seems to be empty in my orders checkout.I'm confused how deep your system is so let me please

 



Edit by o2_Katja: Moved to our English Community
 

ARTICLE OVERVIEW
items Monthly Unique
O₂ My Handy Apple AirPods Pro
with white charging case Contract duration: 12 months Total hardware price for 12 months: 239.00 €

 
19.00 €
11.00 €
Transport   4,99 €
total amount monthly unique
All prices include statutory VAT. 19.00 € 15,99 €
 

Your payment information

SEPA direct debit from your account: monthly costs for Apple AirPods Pro with charging case
PayPal for one-time fees (prepaid):

Apple AirPods Pro with charging case, shipping costs

Question 3rd

I just get a mobile + sim card why does it say;

Festnetznummer: 0302XXXX443 this? I don’t even have a home number and i didn’t have in my contract.

What does this mean? Festnetznummer: 0302XXXX443

@luca1616 

please remove all your private data,

here everything is public worldwide

her you find the service in englih

 

Update about my ‘’rechnung ‘’ I just got it.
But still there is no information about my Apple AirPods Pro I bought later on with O2 Service.
I don’t even have  Bestellnummer It has been almost a week and i am waiting.

Hi @luca1616 ,

 

let’s switch to personal messages to exchange the data necessary to check on your orders.

Please take a look at your Inbox:
Inbox

Viele Grüße,

Kurt

Hi @luca1616, 

did the Apple AirPods Pro arrive in the mean-time?

I just wanted to check if everything is okay now. 

If you have any further questions, just feel free to contact our English Community again. 

 

Loving greetings,

Tobias

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