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Urgent"need to talk to someone from o2 concerning my handy contract and my shopping

L
Neuling

Dear O2,

I have questions about my Contract 

 

First Question

My question is that I am really confused on my contract, I paid 46.04 EUR relationship fee. (29.07.2021)Haven't I received the ``bill'' for august now? I have to pay for this, right? Please give me deep information, live happily.
(SEPA) But the bill didn't comeSECOND QUESTIONI got it on contract last week. But I never get a single information about my apple airpods.And I check my order status. It seems to be empty in my orders checkout.I'm confused how deep your system is so let me please

 



Edit by o2_Katja: Moved to our English Community
 

ARTICLE OVERVIEW
items Monthly Unique
O₂ My Handy Apple AirPods Pro
with white charging case Contract duration: 12 months Total hardware price for 12 months: 239.00 €

 
19.00 €
11.00 €
Transport   4,99 €
total amount monthly unique
All prices include statutory VAT. 19.00 € 15,99 €
 

Your payment information

SEPA direct debit from your account: monthly costs for Apple AirPods Pro with charging case
PayPal for one-time fees (prepaid):

Apple AirPods Pro with charging case, shipping costs

Lösung von o2_Kurt

Hi @luca1616 ,

 

let’s switch to personal messages to exchange the data necessary to check on your orders.

Please take a look at your Inbox:
Inbox

Viele Grüße,

Kurt

Zur Antwort springen
    War das hilfreich für dich?

    6 Antworten

    L
    Neuling
    • luca1616
    • Autor
    • Neuling
    • 5 Antworten
    • 6. September 2021

    Question 3rd

    I just get a mobile + sim card why does it say;

    Festnetznummer: 0302XXXX443 this? I don’t even have a home number and i didn’t have in my contract.

    What does this mean?     Festnetznummer: 0302XXXX443

    A
    • Anonymous
    • 0 Antworten
    • 6. September 2021

    @luca1616 

    please remove all your private data,

    here everything is public worldwide

    A
    • Anonymous
    • 0 Antworten
    • 6. September 2021

    her you find the service in englih

     

    L
    Neuling
    • luca1616
    • Autor
    • Neuling
    • 5 Antworten
    • 6. September 2021

    Update about my ‘’rechnung ‘’ I just got it.
    But still there is no information about my Apple AirPods Pro I bought later on with O2 Service.
    I don’t even have  Bestellnummer It has been almost a week and i am waiting.

    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18706 Antworten
    • Lösung
    • 7. September 2021

    Hi @luca1616 ,

     

    let’s switch to personal messages to exchange the data necessary to check on your orders.

    Please take a look at your Inbox:
    Inbox

    Viele Grüße,

    Kurt

    Signatur :)
    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 12. Oktober 2021

    Hi @luca1616, 

    did the Apple AirPods Pro arrive in the mean-time?

    I just wanted to check if everything is okay now. 

    If you have any further questions, just feel free to contact our English Community again. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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