Hello @sallytlmt
Maria asked me to have a look at your prepaid account.
You topped up €15.00 on 07.01.2024 and the o2 Prepaid S pack was booked for €12.99. Unfortunately, the pack was then deactivated again and the DayfLat was then automatically booked for 99 cents for 5 days. Then you topped up €15.00 again on 14.01.2024 and the Pack o2 Prepaid S was booked again. Today the pack was deactivated on time.
I have now refunded you the prematurely deactivated Pack and the 6 Dayflat. Please be careful and make sure that no pack is deactivated too early, if it happens again, please contact us.
Have a good start to the week
Best regards, Maren