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I cannot see the status of my DSL order

  • März 3, 2025 1:02 PM UTC
  • 2 Antworten
  • 50 Aufrufe
Besucher:in

Hi,

I made an order in store on the 26.02.2025 for a o2 Home S 25 and received an email confirmation but for some reason, whenever I open the mail, I am told I am unable to see due to “technical error”. I can see the order on the phone app, but I cannot see where the router itself is or update the delivery address of the router. Would anyone be able to explain why that is?

Best wishes,
Lenny

Lösung von o2_Daniela

Hello ​@Lenny S. J. ,

welcome to the o2 Community. Nice that you have found your way to us.😀

It's great that you've decided to get a DSL connection with us. I see that Bumer was quicker and has already written you the right answer.
Many thanks for that.🌸

Please let us know if you have any further questions about this.😊

Best regards
Daniela

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2 Antworten

Bumer
Legende
  • BumerLegende
  • März 3, 2025 2:15 PM UTC

The link to the order status does not work because there is no contract assignment. You will be regularly informed about the further progress via email or letter.

    o2_Daniela
    • o2_DanielaModeratorin
    • Moderatorin
    • Lösung
    • März 3, 2025 2:42 PM UTC

    Hello ​@Lenny S. J. ,

    welcome to the o2 Community. Nice that you have found your way to us.😀

    It's great that you've decided to get a DSL connection with us. I see that Bumer was quicker and has already written you the right answer.
    Many thanks for that.🌸

    Please let us know if you have any further questions about this.😊

    Best regards
    Daniela

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