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Hi, 

My contract is about to end. I got o2 M in 2018 together with iPhone 8 - Junge Leute and Hardware rabat were applicable. I was not the person signing the contract and later on, when it was transferred to me, unfortunately no one told me that my hardware rabat will disappear, as iPhone 8 contract is not transferable. The result of that is now I am paying around 25 EUR for old o2 M tariff (and 30 EUR for iPhone which is still not under my name).

I want to get iPhone 11 together with new o2 M tarif but unfortunately I cannot pick it when I click ‘’switch the tarif’’. It shows me only worse tariffs or way more expensive with the data volume I don’t need. There’s no new M tarif. The result is, the offer for me is way worse that the offer for a new Junge Leute client - new client gets more internet (20 gb instead of my 15 gb) for lower price. 

Is there anything I can do about it? I want to keep my phone number but I don’t want to get worse offer than new clients. If taking my number to the cheaper offer won’t work I would need to switch my provider.

Thanks in advance. 

Hi @pd94,

 

welcome to our English community. Thanks for contacting us here concerning a good extension offer. 

 

I am pleased to help you.

 

I have just sent a good offer by e-mail to you. The offer includes the tariff “o2 Free M” with 20 GB data-volume and the iPhone 11 64 GB.

 

Do not be suprprised that you do not find the young people-benefit in the offer. The hardware-discount was better for you.

 

Additionally, the offer has the option “o2 TV L” which is in the first 3 months for free. Afterwards, you will be charged with 9,99 € per month. The option can be cancelled at any time on a monthly basis. Further information concerning the option “o2 TV” you find also here: https://www.o2online.de/tv-apps-zubehoer/o2-tv

 

Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.

 

If you like to accept this offer, just click on the button “Vertrag verlängern” in the e-mail. Your contract will then be prolonged for 24 months.

 

I hope that this offer is interesting for you.

 

Loving greetings,

Tobias

 

 

Dear @pd94 ,
 
we have not yet received any feedback from you on our offer. Is there still interest in extending your contract?
 
kind regards,
Andrea

Hi @o2_Tobias @o2_Andrea , 

Yes, I am interested in extending my contract, I just have one question - in my previous contract I had two offers together, Junge Leute and Hardware Rabat. Can I also have them both now, or is hardware rabat excluding junge leute? From the offer I see on my e-mail I can get only hardware rabat.

Best, 
Patricia

Hi @pd94,

 

thanks for your confirmation of my offer.

 

Yes, you are right. As the hardware-discount is better than the young people-discount, I gave you only the hardware-discount. Hardware- and young people-discount both is not possible in your case.

 

The tariff-change will take place within the next 48 hours. Afterwards, you will receive a tariff-confirmation by e-mail.

 

For your device iPhone 11 64GB in black you will receive in the next days a payment plan. The device will arrive at your contact address within the next 5 work days. After arrival we will charge the prepayment together with the 1st rate within 21 days.

 

I hope you enjoy your new iPhone.

 

Loving greetings,

Tobias

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