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@o2_Tobias Hey, Can you look into my problem? Is it normal that delivery takes a week or so? I got an email today that my sim will be activated soon but I haven't received it yet.

Hi @gowtham1611, 

welcome to our English Community. Nice that you decided to order a new contract with o2. 

Thanks for your message. No, it is not normal that the delivery of the sim-card takes so long. 

I have therefore ordered the delivery of another sim-card to you, of course free of charge. 

The sim-card will arrive within the next 5 working days. 

I hope that this time the delivery will function properly. 

Loving greetings,

Tobias

Hey @o2_Tobias , thank you so much for saving me. I received any email with my new number. Is there any way to use one of the sim like a esim right away? And also I got a landline number marked in XXXXXX , was it for me to get a landline ?

Hey @o2_Tobias !! I just received my sim card!! Thanks for your response. 

Hi @gowtham1611, 

oh, that´s nice. I am really happy for you. 

Your contract includes also a landline-number that is valid all over Germany. This does not mean that you have a landline-contract, no. But persons who call you by the landline-number can reach you by mobile phone. 

If you like to use any of your sim-cards as eSIM, just follow this description: eSIM In the videos you can switch the subtitles into English. 

Loving greetings,

Tobias

Hello, i also have the exact same problem. I haven't received the order (postpaid). But i have received the email about your sim card will activate soon.

i also want to get esim if its possible to get it rightaway, because i cannot wait more 7 days in order to receive my sim card. 
 

if i opt for esim, will it arrive in email quickly and my current prepaid sim card number will transfered to this new postpaid esim as told my customer service? 

Hey @Israrhussain,

Thank you for your patience. Could you briefly explain which SIM you are waiting for? Is it a postpaid contract?

Greetings,
Flo

Hey @Israrhussain,

Has your request been resolved? Do you still need help?

Greetings,
Flo