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Hallo,

I used to live in Germany, few years ago I moved abroad but still I was using my german o2 sim card for internet banking. All of a sudden it stopped working, It is not recognised in networks. I haven't used it for anything else than recieving sms messages, haven't topped it up for a long time.

What might be the case?

thank you and all the best
Hi @nck,



thanks for your message.



I can understand that the situation is not very nice for you.



In order to check everything, I just have sent a personal message from o2_Support to you.



Please reply to this private message there.



Thanks a lot.



Loving greetings,

Tobias

Hallo @o2_Tobias 

good day, I have a problem, I could not use my internet and sim. It has no service. I already restart my phone and there is still no improvement. What else can I do??
 I am under a contract since November 2019. My account number is XXXXXX.

I hope for your fast reply

thank you

 

Edit o2 Antje: Kundennummer entfernt

@mai mai it is really a postpaid contract?

@Joe Doe Yes I pay every month for the phone and internet 

@mai mai If your bills are paid, than there is a big technical problem. Try to call the o2 hotline (089 787979400)or wait for a o2 moderator. This will up to 4 days.

Hi @mai mai ,

 

I answered you here: https://otwo-de.insided.com/english-o2-community-mobile-43/no-area-service-503892#postid/2113565 :relaxed:

 

Best regards,

Michi

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