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Frage

Sim card stopped working

N
Neuling
Hallo,
I used to live in Germany, few years ago I moved abroad but still I was using my german o2 sim card for internet banking. All of a sudden it stopped working, It is not recognised in networks. I haven't used it for anything else than recieving sms messages, haven't topped it up for a long time.
What might be the case?
thank you and all the best

6 Antworten

o2_Tobias
  • o2_TobiasModerator
  • 11690 Antworten
  • 25. Juni 2019
Hi @nck,

thanks for your message.

I can understand that the situation is not very nice for you.

In order to check everything, I just have sent a personal message from o2_Support to you.

Please reply to this private message there.

Thanks a lot.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Neuling
  • mai mai
  • Neuling
  • 6 Antworten
  • 3. Juni 2020

Hallo @o2_Tobias 

good day, I have a problem, I could not use my internet and sim. It has no service. I already restart my phone and there is still no improvement. What else can I do??
 I am under a contract since November 2019. My account number is XXXXXX.

I hope for your fast reply

thank you

 

Edit o2 Antje: Kundennummer entfernt

Joe Doe
Star
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  • Joe DoeStar
  • Star
  • 12625 Antworten
  • 3. Juni 2020

@mai mai it is really a postpaid contract?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
M
Neuling
  • mai mai
  • Neuling
  • 6 Antworten
  • 3. Juni 2020

@Joe Doe Yes I pay every month for the phone and internet 

Joe Doe
Star
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  • Joe DoeStar
  • Star
  • 12625 Antworten
  • 3. Juni 2020

@mai mai If your bills are paid, than there is a big technical problem. Try to call the o2 hotline (089 787979400)or wait for a o2 moderator. This will up to 4 days.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Michi
  • o2_MichiModerator
  • Moderator
  • 20028 Antworten
  • 9. Juni 2020

Hi @mai mai ,

 

I answered you here: https://otwo-de.insided.com/english-o2-community-mobile-43/no-area-service-503892#postid/2113565 :relaxed:

 

Best regards,

Michi

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