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sim and puk problem

C
Neuling

Hello, my sim card was locked because I entered my PIN incorrectly 3 times. I need to restore it but I lost my PUK code and have no access to my account on o2. 

I can't solve my problem via hotline as I don't speak German. 

Can you help me?

Lösung von o2_Ines

Hi @catwalsen, i know your question is urgent. Please write it only once, otherwise an answer will take much longer. :slight_smile:

I will answer you at this thread: Need PUK.

Kind regards, Ines.

​

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    2 Antworten

    C
    Neuling
    • catwalsen
    • Autor
    • Neuling
    • 3 Antworten
    • 7. November 2020

    I turned off and on my phone and it asked for my pin number, but I ended up blocking it. 

    I cannot find the card where my chip came to check the puk number. I did not bother to write it down either. I tried following the instructions on retrieving the puk number through the site, but it looks like it needs to have an account with the phone number linked. 

    I tried to make this account, but it sends a password to the sms and as my phone is locked, I can not access that sms.

    Is there any way to contact technical support where I could get the puk code?

    Thank you.

    Edit o2_Lars: Moved to existing thread

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • 5726 Antworten
    • Lösung
    • 10. November 2020

    Hi @catwalsen, i know your question is urgent. Please write it only once, otherwise an answer will take much longer. :slight_smile:

    I will answer you at this thread: Need PUK.

    Kind regards, Ines.

    ​

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