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Hello I have recently gotten the sim locked message on my iPhone and I have lost the original papers. Therefore I need a PUK code, but I am not in the country, I am travelling in Austria. I can’t call the service number because of the sim lock. How can I get the PUK code? I can’t use myo2 because that requires a confirmation code via sms.



By the way, my problem is identical to this one here which was solved in a private message:

https://hilfe.o2online.de/english-o2-community-43/problem-with-pin-and-puk-483843
Hey @anka.emily,



welcome to the o2 Community, Nice to have you here. ☺️



Please take a look to this article from @o2_Jessica. Could it help you?



Best regards, Tatjana
Hey @anka.emily,



are there any other questions? ✨



Have a nice day,



Tatjana

I have the same problem. I forgot my pin and puk number and I can’t create an O2 account, because my sim card is locked and can’t receive the sms to activate it. 

Hi @catwalsen, oh thats a pity.

You can go to an o2 Shop, they will help you with your PUK and PIN. Please also bring your identity card.

Kind regards, Ines.

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