I want to connect my o2 Sim any available network in sainte-menehould, France for roaming. But it doesn't work
Edit o2_Kathi 02.01.25 Titel zur besseren Übersicht angepasst
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roaming in sainte-menehould, Franc. It doesn't work
Lösung von bs0
You should attempt it on the same network. Roaming in France should be possible with Bouygues Telecom, Orange France, Free Mobile and SFR. If none of these work your SIM may have a roaming block that would need to be removed by customer services.
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do a manual network search and select a provider.
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+9- Profi
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You might need to try several times - it can take up to 10 attempts depending on the selected provider.
In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
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Dear! Should I attempt 10 times on same network or different. Because there are more than 7 different networks. I tried all but Neither connected. Moreover tell me . The roaming service should be activated on o2 Sim also. Or by default it is already activated?
+9- Profi
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- Lösung
You should attempt it on the same network. Roaming in France should be possible with Bouygues Telecom, Orange France, Free Mobile and SFR. If none of these work your SIM may have a roaming block that would need to be removed by customer services.
In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Einer Person gefällt das
How I have to contact customer service. Do you have email address or other source so that I contact with them for unblocking roaming
+9- Profi
- 41472 Antworten
Try the chat in the morning: o2.de/chat
In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
- Moderatorin
- 6100 Antworten
Hello
Welcome to our community 🙂
It's great that you've contacted us here and that you've already received such great support.
Have you chatted with us? Was a roaming block found on your SIM card and removed?
Best regards
Kathi
No dear I don't know the roaming is blocked or not on my sim card. But roaming service does not work. I tried many times to connect various Networks shown to me in sainte-menehould but in vain. How can I check whether roaming is allowed for my sim card or not
- Moderatorin
- 5032 Antworten
Good morning
Does roaming in the EU work in the meantime? You are registered here in the forum with an interested party account, so I cannot view your customer account to check whether there is a reason. Please log in here with your ‘my o2’ account or contact the hotline.
O2 Service in English: 089 66 66 30 08 1
Best regards
Maren ⛄
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