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Request to reactivate my number

  • Feb. 18, 2024 9:38 AM UTC
  • 8 Antworten
  • 356 Aufrufe
Besucher:in

My O2 prepaid sim got deactivated yesterday because i didn’t recharge it for last 6 months.

Someone can please help me in reactivating it, so i can top up and continue using the services.

 

Thanks

Lösung von anuj0070

Hey, Thanks a lot guys works perfectly for me.

 

Just a feedback i tried reaching to inperson shops(2 of them) in berlin and they are spreading misinformation that i have to buy a new sim with a new number and my current won’t work.

 

Thanks again, best

Zur Antwort springen

    8 Antworten

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • Feb. 20, 2024 1:35 PM UTC

    Hi @anuj0070, welcome at our community.

    It's good that you wrote to us so quickly. You can reactivate your number with a simple top-up. You can find information about top-up options on our online page. → Auflademöglichkeiten

    Feel free to write to me here if everything worked out.

    Kind regards, Ines.

    Besucher:in
    • anuj0070
    • Autor
    • Besucher:in
    • Feb. 21, 2024 2:41 PM UTC

    I did a top up of 10 eur which is visible on my o2 app. But the network is still not there on my phone.

    Can you please check
    Thanks

    Besucher:in
    • xj55dp
    • Besucher:in
    • Feb. 25, 2024 7:37 PM UTC

    The same thing ahppened to me. My number was deactivated. Although I did a top up of 15 Euro Loop, its not active yet. @o2_Ines @anuj0070 

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • Feb. 25, 2024 7:56 PM UTC

    Hi @anuj0070, the topup was successful. You should now have internet again. Is everything good now? 😊

    Kind regards Ines.

    Besucher:in
    • anuj0070
    • Autor
    • Besucher:in
    • Lösung
    • Feb. 25, 2024 8:13 PM UTC

    Hey, Thanks a lot guys works perfectly for me.

     

    Just a feedback i tried reaching to inperson shops(2 of them) in berlin and they are spreading misinformation that i have to buy a new sim with a new number and my current won’t work.

     

    Thanks again, best

    Besucher:in
    • xj55dp
    • Besucher:in
    • Feb. 25, 2024 8:17 PM UTC

    @anuj0070 How did it work ? For me, although I did a top up it is not active again. 

    o2_Maren
    • o2_MarenModeratorin
    • Moderatorin
    • Feb. 26, 2024 11:05 AM UTC

    Hello @anuj0070 🙂,

    it is possible that the possibility of unblocking or reactivating prepaid cards is limited. In such cases, the only option is often to get a new SIM card. It always has to be checked individually.

    Glad that everything is working for you again!💙

    Best regards,
    Maren

    Willkommen in der o2 Community! 💙
    o2_Maren
    • o2_MarenModeratorin
    • Moderatorin
    • Feb. 26, 2024 12:12 PM UTC

    Hello @xj55dp 🙂,

    Unfortunately, it is now too late to reactivate your prepaid card. It's a shame that you didn't respond to the warning text message.

    Best regards,
    Maren

    Willkommen in der o2 Community! 💙
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