I signed up for an LTE internet connection and you don't have good reception where I live
And I want to cancel it
And I don't speak German and it is very difficult to talk to a representative
Is there an e-mail address that I can address and explain everything?
Lösung von o2_Rebecca
Hi
A withdrawal from your contract might not be possible, but we can look into the connection issue.
Is the reception always bad, or during specific times of day?
Can you give us an address near where you live, so we can check the network in the area? Please don’t post your exact address as this is a public forum 🙂
If you’d like you can also check the network on your area yourself by using the Live-Check and post the result here.
Kind regards,
Rebecca
+9You can cancel the contract within 14 days by email to widerruf@cc.o2online.de.
Hi
Where have you signed/ordered the contract? Cancelling within the first 14 days are only possible when you signed online or on the phone.
kindly regards
Michael
+9Oh, then in that case you will not be able to cancel, you can only terminate the contract at the end of the contract term.
Hi
A withdrawal from your contract might not be possible, but we can look into the connection issue.
Is the reception always bad, or during specific times of day?
Can you give us an address near where you live, so we can check the network in the area? Please don’t post your exact address as this is a public forum 🙂
If you’d like you can also check the network on your area yourself by using the Live-Check and post the result here.
Kind regards,
Rebecca
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