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Refund from O2 Loop.

Hello! I have not used this Prepaid S tariff from O2 which I just cancelled and terminated today. I was not informed that it would be renewed through text.

 

I believe this tariff renewed because I was subscribed to an O2 Loop payment system. Now I have switched to O2 Prepaid.

When can I expect a refund to my balance?

How can I stop all automatic renewals and only allow manual subscription?


I am learning the mein O2 app little by little which is why I could have been confused about the different Deutsch words used.


Thanks!

Hello @Dowiw,

Welcome to our o2 Community.💙

Is this about the period from 23.09. - 22.10.? Did you not use it during this period? If you have set up an automatic top-up and have not canceled it, you will be debited monthly.
When did you cancel the pack?

Best regards
Daniela

Hello Daniela!

This is about the above offer, o2 Prepaid S since 22.10.2024 which I did not use for data or to call and text at all. I cancelled the pack in October 30.

Thanks!

@Dowiw 

well, if you allowed us to debit outstanding amounts directly from your bank account you better stop the SEPA mandat. Even if you don’t have a package the dayflat is charged as long as the SIM card is in your mobile phone connecting with the internet. This is 2 EUR/a day. So if you don’t use it just put the SIM aside. 

If you need a refund just fill in the form: https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung 


Greetings

Manga

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