I need a refund too. It was not deducted from my following invoice like the customer service rep said it would be. 

Also how about instead of “forgetting” to apply a credit to the next invoice you just immediately give a refund???

Hi @iampissed, 

welcome to our English Community. 

First of all, I would like to ask you to use more kindness in your wording. I understand that you are upset about our customer-service as a promised refund was not done. I regret that a lot. 

But I see that a refund is now on the way. Within 2 weeks you should have the refund on your personal bank-account. 

Additionally, I cannot see a new contract. I only see that you prolonged your contract for further 24 months. 

Is everything clarified for you then?

If you have any further questions, just feel free to contact us here again. 

By the way, did you know that o2 gives you 500 MB for free? Just have a look in your “Mein o2”-App. You find more information here: 

(unfortunately the text is only available in German)

Loving greetings,

Tobias

Hi. Same thing, after I paid the order online, I received an email that O2 cancelled my order. But until now I did not received the refund yet.

Hey @simplyvenus09,

welcome to the o2 Community.

Could you give us some more information regarding your case? Is it about a regular post paid contract or prepaid?

Greetings,
Flo

Hello,

I have a bit of money left in my account i couldnt figure out how to get it back. Normally i live somewhere out of europe thats why i cannot download the app from play store, does not allows.

Hey @Beste tekgül,

welcome to the o2 Community

Is it about prepaid? Here you can find the document. You need to send this to the given adress: https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung 

Greetings,
Flo