Hi @aegookja,
thanks for contacting us here in our English community.
In order to have access to your data, I have just sent a private message to you via @o2_Support. Please reply there to my request.
Thanks a lot.
Loving greetings,
Tobias
Hi @aegookja,
thanks for your details at @o2_Support.
I just had a look. Yes, I confirm that the owner change of your DSL-contract was successful.
If I understood you correctly, you still miss your first invoice dated 28th September 2020. Just have a look here: http://g.o2.de/rechnung-aktuell
What we still miss, is your SEPA-agreement: http://g.o2.de/sepa-formular Please fill it out and send it to the contact address or fax-number mentioned in the form.
Concerning your second question, I see that you have registrated your DSL-contract already at “Mein o2”.
I hope I could help you with this information.
Loving greetings,
Tobias
Hello Tobias
I cannot access http://g.o2.de/rechnung-aktuell, it says that there is a “technischer Probleme”
As for the SEPA agreement, I am assuming that this needs to be filled out if I want the monthly feel to be debited? I will send this as soon as possible. As soon as O2 receives the SEPA agreement, will O2 retroactively handle any late fees?
Thanks!
Hi @aegookja,
thanks for your reply.
I regret that you cannot access your invoice at “Mein o2”. Did you already check if it is possible with the Mein o2-App ?
Concerning your SEPA-agreement, if we receive the form before the 6th October, you will have a chance that we directly debit the open amount from your bank-account.
I hope I could help you with this information.
Loving greetings,
Tobias
Hi @aegookja,
is everything clarified for you now?
Do you have now access to “Mein o2” and to your invoices?
If you have still any questions, just let me know.
Loving greetings,
Tobias