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Question about appropriate documents to submit as proof of new address abroad

  • 14 March 2022
  • 1 Antwort
  • 82 Aufrufe

Hello,

I have already gone through the FAQ about extraordinary contract termination due to moving abroad (https://hilfe.o2online.de/english-o2-community-mobile-43/extraordinary-cancellation-because-of-moving-abroad-458522), but had a more particular question about my situation:

I will have my deregistration certificate ready when I send the letter for cancellation, but wanted more information on the options available to me as proof of my new address. I will be moving to my family’s house abroad, so I will not have a formal landlord or tenancy contract, and my new job will not start until a few weeks after I have moved back. In this case, what could I use as proof to show that I will be moving there? Would a letter from my workplace confirming that I will be joining, and which mentions my address in that country be adequate?

On a related note: when making the final payment after contract termination, is the “personal customer number” the same as my phone number, or is that another number I should keep a note of?

Thank You.

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Lösung von o2_Manuela 16 March 2022, 09:30

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1 Antwort

Hello @amanmore ,

welcome to our community! :blush:

Next to the De-resgistration certificate we need the registration certificate of the foreign place of residence.

An employment contract is a good alternative to the registration certificate, so that should be no problem.

The personal costumer number is not your phone number.

usually the costumer number starts with a 60xxxxx and you can find the number in your contract letters or in the bank transactions with us.

I hope i could help you with this information :slight_smile:

Best regards, 

Manuela

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