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Problem with the payment account!


Benutzerebene 1

Dear, on 20.06 we paid the bill to Telefonica Germany GmbH for 85 euros.

We paid on customer  number xxx 85 euros! Our real number is xxx.

Please help me to implement that we have paid. I  found out today when I logged in and saw the bill of €203.10  

Please help me to know the exact amount that I have to pay. Thank you very much and greetings to all :)

Edit by o2_Andrea: Datenschutz: Kundennummern entfernt

                              verschoben von o2 Mobilfunk: Rechnung zu English o2 Community: mobile

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Lösung von o2_Sven 5 August 2022, 20:37

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7 Antworten

Benutzerebene 6

Hello @Josip Murat If the costs have been admonished, possibly the costs can not be stopped, the 85 € they have paid. How can it come to the higher price. The 203,10 € as it is listed in your invoice. Vg Andi40 

Benutzerebene 1

Hello Andi40, now the total amount 203,10! We paid 85 euros, but to another kundennummer number as I explained in the original text. I just want it corrected and acknowledged that we paid for that current month. Thank you.

Benutzerebene 1

Hello Andi40, now the total amount 203,10! We paid 85 euros, but to another kundennummer number as I explained in the original text. I just want it corrected and acknowledged that we paid for that current month. Thank you.

€159.96
Last Invoice from 04.08.2022
due on 11.08.2022
I wonder how much I have to pay now? Did he provide all of this and was the 203,10 euros charged?
Benutzerebene 6

Hello Andi40, now the total amount 203,10! We paid 85 euros, but to another kundennummer number as I explained in the original text. I just want it corrected and acknowledged that we paid for that current month. Thank you.

@Josip Murat Please stay here in the Therad, there will be an O2 employee taking care of it, you can see this behind the name o2. LG Andi40 

Hello @Josip Murat,

the currently still open bill amounts to 159,96€. If you paid 85€ to a different account by mistake, then you can have this be moved to the correct one by our dunning department. You can reach them from Monday to Friday between 8 am til 6 pm via Hotline or Chat. They can also help you with the outstanding bill in case you can’t pay the entire sum at this point.

You won’t necessarily reach someone there who speaks english, do you have someone that could help you translate things in that case, that would probably help a lot.

If you have further questions, please let us know.

 

Kind regards, Sven

Benutzerebene 1

Thank you O2_Sven,  yes I'll see 159,96€ and I'll pay that this days! Thanks again!

Kind regards,  Josip 

Benutzerebene 7

Hi @Josip Murat ,

 

you’re welcome and thanks for your quick replies!
Have a nice weekend 😊

Best regards,
Kurt

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