Dear ladies and gentlemen,
I have the following problem, an acquaintance took my cell phone by mistake and tried to access it as if it were his and ended up blocking it.
I can not find the card where my chip came to check the puk number. I did not bother to write it down either. I tried following the instructions on retrieving the puk number through the site, but it looks like it needs to have an account with the phone number linked.
I tried to make this account, but it sends a password to the sms and as my phone is locked, I can not access that sms.
I am out of germany and have no expectation of returning early. Is there any way to contact technical support where I could get the puk code? I have to prove that the chip belongs to me, because I still have the contract I made when I bought it.
The reset of the cell phone is out of the question, because there are files in the phone that are very important to me.
Thank you.
Gelöst
Problem with PIN and PUK
Lösung von o2_Andrea
Das Anliegen konnte in der privaten Nachricht geklärt werden.
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- Moderatorin
Hello
welcome to our o2 Community 😀
It's always very annoying when you can't find your PIN to unlock your smartphone. You can find it on the plastic holder from which the SIM card is removed, or as Vilureef wrote, in our customer online portal.
If neither is possible, your only option is to call our customer service (e.g. the English hotline) or go to an o2 shop near you.
Have you maybe already received the PIN? If you still have any questions, please let us know.
Best regards
Giulia
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