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Hello,

I have a Free L Boost package (120 GByte mobile traffic per month included), which I have been using for home-office in the last 3 months.

In the past 2 months I have consumed about 90-100 GByte per month.

Since this morning my internet connection has been extremely slow, to the point of being unusable.

I do not know if this is related, but I went on my online page and I was surprised to see that in the last 2 weeks a 116 Gbytes consumption has been registered. This is more than twice as much my past consumptions, and it does not seem justified, as I have not change my work routine. On top of that, in these past days I did not receive the usual sms which informs that 80% of the available traffic has been used.

Could you please provide any advice about these issues? Thank you very much in advance

 

Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag und Tarife zu English o2 Community: Mobile

 

 

 

Hello @Munich2019 ,

 

sorry for the delay!

You´ve already booked the unlimted pack. Does everything now work as intented?

Regarding the sums of your usage: We´re only able to see the whole total, according to that, the 120 Gb have been used up.

Do you have a usage monitor in the software of your device?

That may clear things up, You could also prevent Windows (if that´s your OS of choice) to load updates via this connection.

https://support.microsoft.com/en-us/help/4028229/windows-10-set-your-data-limit ← This short article explains how to set it up.

 

Viele Grüße,

Kurt

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