Hello @Bolotko ,

welcome to the o2 Community .

I assume you booked a contract with the 50% discount from the Kombivorteil. For this discount to work, you need to have a second contract that “gives” the discount, else you wouldn’t have any advantage here and pay the normal full price for the contract. There are also some contracts, that do not work as a “giver” themselves. As such do you have a second contract here at o2 and if so, what is the name of the contract?

Schöne Grüße, Sven

This is the first time I hear about it (Kombivorteil). This is my first contract. Why didn't they warn me then that I needed a second contract? And why was the announced final price 30 euros? 

Hello @Bolotko,

where did you conclude the contract, through which customer channel?
Of course, we cannot reproduce the conversation, but I suspect that it was a linguistic misunderstanding.

Kind regards
Jessi

I was contracted by o2 at Leopoldplatz in Berlin. I asked your consultant several times about the final price. The counselling girl repeated several times that I was only paying 30 euros. I was also with my friend the translator.  And not a word about needing a second contract. Or is it company policy that you don't need to warn about such things?

Thank you for your reply

Hello @Bolotko, 

I am very sorry that your experience was not satisfactory. Unfortunately, there is nothing more I can do for you right now.

If you have concluded the contract in a store, then the store is your contractual partner. For further clarification, I must refer you to this. 
Any corrections or goodwill provisions can only be implemented accordingly by your contractual partner. 

Kind regards
Jessi