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Prepaid tariff switch

  • July 11, 2023
  • 6 Antworten
  • 47 Aufrufe
F
Besucher:in

Hi all

I have been on My Prepaid M for a while - costing €15 a month for 6.5GB.
I just purchased a new tariff, almost the same name - Prepaid M ( no “My” ) for €17.99 a month for 18GB data.

2 questions:

1 - Will my old tariff cancel by itself? Or do I need to notify someone?

2 - Is the new tariff I have chosen permanently 17.99 a month, or will that increase after a short period?

Many thanks!

Lösung von Joe Doe

@Flapface 

  • only one tariff can been active and you must see this in your mein o2 service app
  • The new tariff my prepaid M will cost all the time 17,99 Euro. Only be careful that every time enough money is on your card or you changed the tariff. If this happens you loose the 18GB and a new prepaid have only 12GB.

6 Antworten

Joe Doe
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  • Joe DoeLegende
  • Legende
  • Lösung
  • July 11, 2023

@Flapface 

  • only one tariff can been active and you must see this in your mein o2 service app
  • The new tariff my prepaid M will cost all the time 17,99 Euro. Only be careful that every time enough money is on your card or you changed the tariff. If this happens you loose the 18GB and a new prepaid have only 12GB.
Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
F
F
Besucher:in
  • Flapface
  • Autor
  • Besucher:in
  • July 12, 2023

Many thanks!

Shape about being penalised for topping up late :/

F
Besucher:in
  • Flapface
  • Autor
  • Besucher:in
  • July 12, 2023

Actually one more question - do I need to change my SEPA setup? I am currently using the “Optionsgebuhren bei nicht ausreichendem Guthaben” option.

I received a message today saying my direct debit will be taken out of my account on 17/7/23. However I have only just paid for this new tariff, so why is still going ahead and taking more money?

o2_Flo
  • o2_FloTeam
  • Team
  • July 19, 2023

Hey @Flapface,

What is the current situation? Was more money debited or is everything fine so far :)? 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
F
Besucher:in
  • Flapface
  • Autor
  • Besucher:in
  • August 9, 2023

It all worked fine in the end, its the information the system kept sending me that caused my confusion, very unclear.

THanks

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • August 12, 2023

Hi @Flapface, thank you for informing us 😊. I am very happy that everything is okay now.

If you have any further questions, we look forward to seeing you back here in the community.

Kind regards, Ines.

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