Skip to main content
Warum O2
Warenkorb
 Service

Hi everyone, 

 

I need to have quick answer. We are wind turbine industry, but unfortunately our contract internet from another operator has been declined, our guys on wind turbine site bought o2 prepaid card. I need to active this card and buy internet for them, is that possible to do it remotely? 

I have tried register simcard at https://sim-aktivieren.o2online.de/msisdn , but getting error when entering rufnummer. “Die Aktivierung konnte leider nicht durchgeführt werden. Bitte versuchen Sie es später erneut oder wenden Sie sich an die Hotline.” 

 

Is there any chance to do it today? There is any English support in German o2 if yes what is the number with the number code? +49? 

 

 

Many many many thanks in advance, it is very urgent case! 

Edit o2_Bianca: Moved from digitales Wohnzimmer to English o2 Community mobile

Hey @Kacperek1212 ,
welcome to the o2 Community💙
Wow, wind tribune industrie sounds super exciting!
We do offer english speaking support via Phone. Unfortunately not yet for prepaid.

“If you prefer to speak with the customer service please call 089 6666 300 81 and our colleagues will gladly assist you. If you’re looking for DSL or prepaid support, which our hotline does not cover yet, please visit the english broadband and DSL board or the mobile board for prepaid topics in our english community.”  (Welcome to our english speaking O₂ Hotline | O₂ Community (o2online.de))


Did you manage to activate your sim cards anyway or later that day or do you still need support?
 Service: Schnelle Hilfe für Kunden | o2 (o2online.de)

You can still try and call the german speaking hotline. There is a good chance that someone answears your call, with good enough English skills to activate your sim cards.


 






Kind regards, Matea

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica