Hello @AnushaAgnihotri,

welcome to our o2 Community

As far as I can see our customer support have solved your problem in the meantime and the package is now activated and the charges were refunded.

If you have any further questions please let us know.

Best regards

Giulia

Hello

This is regarding prepaid recharge issue happened with my number. I have done online recharge 2 times this morning but the recharge was not successful. Though the 15.49 euros deducted from my bank account two times (30.98 euros) in total but neither of the recharge was not done on my number.
Need support in this regards.

Thanks in advance!

Uday

did you make a transfer? The credit will then not be credited until Monday at the earliest.

Yes, two times through online recharge the transfer was done. One with sofort and another with direct bank transfer.

Uday

then wait a few days as written.

Hello ​@Uday k,

it's great that you've found your way to the community and that you've joined us here.

I see that Bumer has already written you the right answer. It may indeed take a few days for the
corresponding amount to be credited. So please be patient

Best regards
Daniela

Hi

I got refund of 15.49 euros yesterday (after 4 days) of one recharge but for another recharge, neither recharge done nor refund. 
Can you please check the status of another recharge done one same day? I am not able to use my phone because of pending recharge’s.
 

Regards

Uday

Hello ​@Uday k,

i was happy to take a look. The top-up has been completed and the Pack Prepaid M has been successfully activated.
In this case, it should now be possible to make calls and surf the Internet again.

Please let us know if this is not the case

Best regards
Daniela

Hi

I visited o2 store and did this recharge yesterday by paying 15.49 euros explicitly as my phone was not working. As per the suggestion, I was waiting since last Saturday but neither refund was done nor recharge for the amount deducted. I am still waiting for the refund of amount for which recharge was not successful. Please let me know if you need transaction number as well in investigate more.

is it prepaid or postpaid?

It’s prepaid

Go to the o2 store. Top-ups are booked directly. Usually with fixed amounts, such as 15 EUR

Hello ​@Uday k, oh no, i am sory that it happened again.

Did you do the top-up as an instant top-up via Alphacomm? Then please contact Alphacomm customer service. - Alphacomm Service

Kind regards, Ines.