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Prepaid sim recharge not successful, amount deducted from bank

  • 9 December 2022
  • 1 Antwort
  • 19 Aufrufe

Dear Sir,Madam,

I am trying to recharge my O2 sim through O2 online portal , the amount has been deducted from my bank account but the plan has not been activated. It says, insufficient balance. I have tried to recharge plan of 10 euros two times. 20 euros has been deducted from my bank account, but the plan is not activated. Can i get refund of my amount. Need assistance as soon as possible. Thankyou

edit o2_Solveig 12.12.2022, 11:56 Uhr verschoben von Prepaid → English o2 Community : Mobile 

 


1 Antwort

Hello @AnushaAgnihotri,

welcome to our o2 Community 🙂

As far as I can see our customer support have solved your problem in the meantime and the package is now activated and the charges were refunded.

If you have any further questions please let us know.

Best regards

Giulia

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