Prepaid S renewal

what does it say under top-ups and debits in My o2?

can you please explain where exactly? under my balance it's just written that I have o2 Loop

Hello :)

Can you then update it in FAQ please? 

• Prepaid - further questions and answers

Because it says: 'If you do not have enough money valid on your prepaid account the pack will not be extended. It will then be waiting. As soon as you charge enough credit again the activation happens and you can use the package for 4 weeks again. You will get an information via text message then about the process.’ And it's just not correct.

Thank you!

Hello ​@anmn,

I have to ask again if I understand it correctly: 

You didn't top up any money and then you received the notification that the balance is not sufficient. As my colleague already said, it probably overlapped in your case because you quickly topped up your credit immediately afterwards. Did it work after you tried to book again?

Kind regards, Lea

Hello Lea,

Yes, that's right. I booked the S package again and it works now, but, as I said, it wasn't renewed automatically after I topped up.

Hello ​@anmn,

thanks for the feedback and great that pack is now working again. We will have a look at the FAQ. 

If you have any further questions, please feel free to contact us at any time. 😊

Kind regards, Lea