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Prepaid recharge not successful and the amount deducted from the bank account

R
Neuling

Hello O2 Team,

I had recharged O2-Prepaid sim on 01. May 2023 with 15 Euros through O2 online portal, the amount has been deducted from the bank account, but the amount had not credited. I had recharged today for another 15 Euros, it is credited to the account.

Could you help me with this regard?

Lösung von o2_Andrea

Dear @raj313 ,

welcome to our community. 🌺

I can see an express charge on May 2nd to your account from which your current pack was also paid directly.

Kind regards,

Andrea

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    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • Lösung
    • 11. Mai 2023

    Dear @raj313 ,

    welcome to our community. 🌺

    I can see an express charge on May 2nd to your account from which your current pack was also paid directly.

    Kind regards,

    Andrea

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