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Prepaid Number Protability from Lebara to O2

A
  • Anonymous

I want to port my Lebara number to O2. I have received confirmation from Lebara to port. And then I raised request with O2 but i got a message saying I am not registered. 

 

I went through the below FAQ for registeration but it does not allow me to register without login out of my community account. Also, it does not allow me to update my details in mein O2. 

https://hilfe.o2online.de/o2-prepaid-19/rufnummernmitnahme-o2-prepaid-565735

 

Also, i have send an email to o2-rufnummernmitnahme@telefonica.com, stil  there is no reply. Can you please help with the process. Thanks.

Edit o2_Larissa: moved to English o2 Community: Mobile

Lösung von Anonymous

Thanks. I have got the number portability done. But I am facing issues with my account login. Can you please look into this.

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o2_Manuela

Hello @ankit43 , 

welcome to our community! 😊

You already have a active prepaid sim?

You can activate your sim here.

After that it should be possible to register your prepaid sim and start the porting of your number.

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
A
  • Anonymous
  • 14. Juli 2022

Thanks. I have got the number portability done. But I am facing issues with my account login. Can you please look into this.

Sandroschubert
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o2_Manuela
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  • o2_Manuela
    o2_Manuela
o2_Manuela

Hello @ankit43 , 

for the account login please see your other thread:

https://hilfe.o2online.de/english-o2-community-mobile-43/account-problems-595037

Sandroschubert posted the thread already. Thanks! 

Please try to stay with a topic in one post. Otherwise it quickly becomes confusing.

Thank you very much! 😊

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)

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