Account Problems

Hi @ankit43 ,
welcome to our community 😊
I understand that you want to use your My o2 access to manage your contract. Since I don't have any data from you at the moment, please send me your order number, call number or customer number as well as your personal customer code via PN to @o2_Support so I can take a look at it in detail.

Kind regards
Larissa

Hi @ankit43 thanks for your post. Is there a specific reason to delete this account?

kindly regards
Michael

Hi @ankit43 i put your threads together.
Have you sent the personal message Larissa asked for?

greeting 
Michael

Hello @ankit43,

thank you for your answer.
I have obscured your phone number in your previous message. You are in a public forum here - please do not post personal information in an open forum.
However, in order to see what the problems could be, we need the information mentioned. Please send it by private message as described. If anything is missing, please write your phone number or the corresponding contract number as well as your date of birth and your address.

Kind regards
Jessica 🌻

This is really frustating as I am facing below issues and hardly there is any solution from O2.

1. This community account is not useful as it not connected to my O2 prepaid number.
2. I cannot create a community account from my O2 prepaid number as i already have this account which is not linked.
3. I cannot send my personal details in this conversation as its not allowed and I cannot send a private message to any of the O2 moderators.
4. Even if i login to O2 account with my mobile number it  shows plan as O2 Loop which is costly. And i cannot change the plan as it displays below message.

Leider ist ein Tarifwechseln über „Mein O2“ derzeit nicht möglich. Bitte verwenden Sie den Tarifmanager über *107# auf Ihrem Handy um den gewünschten Tarifwechsel durchzuführen.

I have already gone through the community for above issue and couldnt find any solution. I want to change my from plan from O2 Loop to O2 my Prepaid M.

Can someone please contact me or provide a solution at the earliest. Thanks.

Hello,

I am a new O2 internet at home DSL customer.

I have the same problem to access to my data in order to confirm the activation date and info.

Each time I login with the email address and password, I get the following error:

Entschuldigung

Aufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App.

I tried with the app and I fgace the following error:

Die Daten konnten nicht geladen werden.

I have just the contract number and a 10 digit rufnummer. I tried to register with the rufnummer, but I faced to the unregistered number.

I appreciate if yoou can help me to solve this issue.

Thank you.

Dear Ines,

Thank you for your messgae and suggestion.

I tried on Chrome, Firefox and Edge on two different computers and I faced to the same error.

At the moment I do not have access to my account and cannot check anything even the contract or even in which stage is my request for the DSL. This problem persist already a week and nothing has changed. The same issue to access the account through the app is still present (cannot load my data).

I appreciate if you can help me to solve the problem.

Thank you.

Dear Sven,

Thank you for your message.

Then I will wait untill the activation day (as indicated in the letter I received) maximim 2 hours after the requested activation time frame the line should be activated and then I will try again.

Best regards,

Mahdi.