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Premature contract termination due to insufficient internet speed


Hello, 

I am writing to get some help with cancelling my o2 contract. I got a new o2 sim card on 13th March 2024. I have the O2 Mobile Unlimited Max Online plan. I was promised high speeds but I barely get a fraction of those speeds. I am an IT professional and I need stable internet. I already have another O2 sim card but I got the second one specifically for the internet. After use I realised it does not meet my needs. I tried to cancel the contract before but I did not get any response. How can terminate this contract?

Lösung von o2_Sven

Hello @dominic01 ,

welcome to the o2 Community 💙.

If you ordered the contract yourself online or by phone you have a 14 day period in which you can withdraw from the contract. If you signed it in a shop or these time has already passed, then you can cancel the contract and it would get deactivated at the end of the regular contract duration.

 

Best regards, Sven

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o2_Sven
  • Moderator
  • 15517 Antworten
  • Lösung
  • 12. Juni 2024

Hello @dominic01 ,

welcome to the o2 Community 💙.

If you ordered the contract yourself online or by phone you have a 14 day period in which you can withdraw from the contract. If you signed it in a shop or these time has already passed, then you can cancel the contract and it would get deactivated at the end of the regular contract duration.

 

Best regards, Sven


o2_Daniela
  • Moderatorin
  • 2665 Antworten
  • 4. Juli 2024

Hello @dominic01 

as we have not received any more feedback from you, I assume that you have received all the details.

If you have any further questions, please feel free to contact us.🙂

Best regards
Daniela


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