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Dear Team,

I would like to transfer from mobile number from O2 prepaid to other service provider for my new contract. I have visited O2 shop in Mannheim and nothing turned out well.

Can you tell me the steps how should I proceed?

like: 

  1. For porting to other service provider, I have to have balance of 24.xx Euros. (is it correct) what about remaining balance?
  2. I have to inform you guys that I want to move for porting please release my number. 
  3. then I have to apply for that new service provider to proceed with the contract?

 

Could you please release my number XXXXXXX for porting immediately?
Thanks in advance,
 

XXXXXX XXXXXX.

 

o2_Giulia, 09.05.2024, 13:49: personal data deleted, moved from Austausch rund um die O₂ Community to English O₂ Community: Mobile

The chat will release your phone number tomorrow. That's for free.

o2 Prepaid-Chat

 

You can have your balance paid out.

Credit payout form

 


Hello @ranaomair80,

could you already have your number relkeased by my colleagues in our Prepaid chat?

Best Regards,

Gerrit


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