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Hello

I already requested porting of my prepaid number to the new contract during the process, what I should do next? I don't need to release it from the current provider because it's prepaid. I also didn't receive a sms message yet asking for the number change. So when I receive the new sim Card I should register and request the number porting again or It should be automatically done since I already requested it during contract registration.

Thank you.

Hello @Alola,

You have to release your prepaid number with the old provider (porting statement).

Best regards


Thanks for answer, can you tell me how to release the prepaid line?


Hello @Alola,

Call the old provider and have the number released for porting. This is then valid for 30 days. During this time, you should then ask to O₂ take your number with you.

Best regards


Hey @Alola,

Vilureef has given you the right answer here! Has everything worked out so far? Do you still need help?

Greetings,
Flo


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