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Porting number fron prepaid to contract: new SIM shows no signal

  • January 13, 2022
  • 3 Antworten
  • 54 Aufrufe
G
Besucher:in

Hi. I have decided to switch from prepaid o2 to contract/post-paid o2. When filling out the online form to conclude the contract, I indicated that I want to keep the old prepaid number. A few days later, I received a SIM without number. I activated it online. However, the SIM does not work and shows “no signal” when I put it in the phone. Meanwhile, the old SIM still works, using the prepaid plan.

What should I do for the new SIM to work with my old number? Are there any additional steps? Or do I just have to wait longer? On the website it says that the card is activated. 
 

Thank you!

Lösung von GennWhite

Dear Andrea,

Thank you. However, the SIM is without a number, as I requested from the start the porting of the number. I’ve started the activation process, but it got stuck at the moment where I should receive the SMS with the phone number. 
 

I reached out to the support team today and they opened a ticket with the technical department. Let’s see if they figure out a solution.

3 Antworten

o2_Andrea
  • o2_AndreaTeam
  • Team
  • January 17, 2022

Dear @GennWhite ,

welcome in our community. :beetle:

the SIM card you received should have its own phone number. Have you already activated the SIM card and then restarted your mobile phone?
You can order a porting to your new mobile phone contract at the hotline. Unfortunately, porting between the o2 brands is only possible on the hotline.

Kind regrads,

Andrea

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G
Besucher:in
  • GennWhite
  • Autor
  • Besucher:in
  • Lösung
  • January 17, 2022

Dear Andrea,

Thank you. However, the SIM is without a number, as I requested from the start the porting of the number. I’ve started the activation process, but it got stuck at the moment where I should receive the SMS with the phone number. 
 

I reached out to the support team today and they opened a ticket with the technical department. Let’s see if they figure out a solution.

o2_Jessica
  • o2_JessicaTeam
  • Team
  • January 18, 2022

Hello @GennWhite,

as soon as you have received feedback, you can let us know here how it looks! :nerd:

Kind regards
Jessica

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