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Port number from vodafone network to O2


hello everyone,

I'm looking to switch my mobile number from a Vodafone prepaid plan to an O2 prepaid plan. I visited an O2 store today to ask about the process. The staff told me it's not possible to transfer a Vodafone prepaid number directly to an O2 prepaid plan. They said I could only transfer it to an O2 contract (postpaid) plan. Is this correct?

 

Lösung von Bumer

this information is incorrect. You can request phone number portability directly in the customer portal from your o2 prepaid card.

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33 Antworten

Bumer
Lehrling
  • 23631 Antworten
  • Lösung
  • 23. Januar 2025

this information is incorrect. You can request phone number portability directly in the customer portal from your o2 prepaid card.


  • Autor
  • Neuling
  • 14 Antworten
  • 23. Januar 2025

actually i have vodafone prepaid card, can i sign up to O2 portal with my vodafone prepaid number?


Bumer
Lehrling
  • 23631 Antworten
  • 23. Januar 2025

No. You first have to order an o2 prepaid card if you don't have one yet.


  • Autor
  • Neuling
  • 14 Antworten
  • 23. Januar 2025

okay thank you for your help


o2_Daniela
  • Moderatorin
  • 2609 Antworten
  • 27. Januar 2025

Hello ​@abrahamk 

welcome to the o2 Community.😀Nice that you are interested in a prepaid card.

I see that Bumer has already written you all the right information.
Many thanks for that💙

Please let us know if you have any further questions.😊

Best regards
Daniela

 


  • Autor
  • Neuling
  • 14 Antworten
  • 27. Januar 2025

hello o2_Daniela ,

is there any Porting Fee?

i am trying to find the exact option in app, it is kind of confusing as O2 app is in German language.

can you please guide?


Bumer
Lehrling
  • 23631 Antworten
  • 27. Januar 2025

the porting is free.


o2_Giulia
  • Moderatorin
  • 20978 Antworten
  • 27. Januar 2025

Hello ​@abrahamk,

once you have registered your new o2 prepaid card to Mein o2, you can start the porting process here: https://www.o2.de/mein-tarif/rufnummer-mitnehmen

Porting is always free of charges.

Please let us know if you have any further questions.

Best regards

Giulia

 


  • Autor
  • Neuling
  • 14 Antworten
  • 27. Januar 2025

hello Guilia, thank you. I want to choose the “immediate” option and use an eSIM. What happens after I select the immediate option? Will my current SIM be deactivated right away, or only once the eSIM from O2 is activated? I don’t want my number to be unavailable for days.  thank you


o2_Giulia
  • Moderatorin
  • 20978 Antworten
  • 27. Januar 2025

Hello ​@abrahamk,

until the porting is completed, you will always temporarily receive a different phone number from us.

If your old contract with Vodafone has not yet ended, you can take the phone number from your current prepaid contract with you. You will need to give Vodafone your consent to do this.

The transition will then take place without any interruption within 7 to 10 days.

Best regards

Giulia


  • Autor
  • Neuling
  • 14 Antworten
  • 27. Januar 2025

actually that's what i am saying, i have an Vodafone prepaid number. i want to transfer same number to O2. thnaks


o2_Giulia
  • Moderatorin
  • 20978 Antworten
  • 30. Januar 2025

Hello ​@abrahamk,

I'm glad I could help you. If you have any further questions, please let us know and we'll be happy to help you.

Best regards

Giulia


  • Autor
  • Neuling
  • 14 Antworten
  • 3. Februar 2025

Hello,

i have to fill the form and send it to this email o2-rufnummernmitnahme@telefonica.com. right?

Regards

 


Bumer
Lehrling
  • 23631 Antworten
  • 3. Februar 2025

Yes, that is correct.


  • Autor
  • Neuling
  • 14 Antworten
  • 3. Februar 2025

thank you. If I purchase a 28-day data package for my temporary O2 SIM, will it expire once my Vodafone SIM is converted to an O2 SIM?

regards


Bumer
Lehrling
  • 23631 Antworten
  • 3. Februar 2025

No, that has no influence. The pack continues to run with the ported number.


  • Autor
  • Neuling
  • 14 Antworten
  • 3. Februar 2025

Thank you. i am just filling out the form and my sim-kartennummer has 19 digits and form has space for 18 digits. i need your guidance in this regard.

 


Bumer
Lehrling
  • 23631 Antworten
  • 3. Februar 2025

The 89492 is already filled in, you then just enter the rest of the number.


  • Autor
  • Neuling
  • 14 Antworten
  • 3. Februar 2025

that”s right but it still has one extra number at  the end and the form does not accommodate that


Bumer
Lehrling
  • 23631 Antworten
  • 3. Februar 2025

No, there are 19 numbers together with 89492. Your SIM card number also starts like this.


o2_Solveig
  • Moderatorin
  • 36180 Antworten
  • 3. Februar 2025

Hello ​@abrahamk 
it is as bumer has written. 
The SIM card number has a total of 19 digits, which must be entered here. 
Best regards, 
Solveig  


  • Autor
  • Neuling
  • 14 Antworten
  • 3. Februar 2025

Hello, here is the link to the form. Could you try entering a random number and check if it allows 19 digits? I tried, and it only accepted 18 digits.

https://www.o2online.de/assets/blobs/pdfs/rufnummernmitnahme-vertrag-zu-prepaid


Bumer
Lehrling
  • 23631 Antworten
  • 3. Februar 2025

Once again, you no longer need to enter 89492, just the remaining 14 numbers.


  • Autor
  • Neuling
  • 14 Antworten
  • 3. Februar 2025

again, the form only let you enter 13 numbers. so 13+5= 18.

i am sorry, maybe i am unable to convey my problem.

regards


Bumer
Lehrling
  • 23631 Antworten
  • 3. Februar 2025

If your SIM card number starts with 8949...


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