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order problem


  • Neuling
  • 1 Antwort

I’ve ordered iphone 15 pro max. with M pack contract. I recived my phone and its contract on Friday. Yesterday i got a post which says I’ve received my sim-card but there is no sim-card! I don’t know what’s sense of becoming phone without SIM-Card? And I don’t know what will happen now. Who will help me in this situation?

 

 

EDIT: verschoben von o2 Simkarte: Bestellung&Aktivierung in English: Mobile;  o2_Maria, 05.11.23;  10:33 Uhr

Lösung von Kejo

Thanks a lot! That’s nice you guys quickly feedback. Yesterday I received my post and about 1 hour ago I activated my card. Thank you very much. But now I have kind of a problem; before this card i was not a o2‘s member but as you see i have an account. Now i am a member of o2 but I can’t enter the app properly because i created an acc with gmail. How can i switch my gmail to Mein O2 with the number i‘ve gotten yesterday? Thanks again.

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4 Antworten

Vilureef
Superstar
  • 50002 Antworten
  • 2. November 2023

Hello @Kejo,

The SIM card comes separately by post.

Best regards


o2_Ines
  • Moderatorin
  • 5736 Antworten
  • 5. November 2023

Hi @Kejo, welcome at our community. 😀

I am glad, you quickly received an answer from Vilureef. The SIM card should be with you soon. You can let us know here, when you received it.

Kind regards, Ines.

 

 


  • Autor
  • Neuling
  • 1 Antwort
  • Lösung
  • 5. November 2023

Thanks a lot! That’s nice you guys quickly feedback. Yesterday I received my post and about 1 hour ago I activated my card. Thank you very much. But now I have kind of a problem; before this card i was not a o2‘s member but as you see i have an account. Now i am a member of o2 but I can’t enter the app properly because i created an acc with gmail. How can i switch my gmail to Mein O2 with the number i‘ve gotten yesterday? Thanks again.


o2_Maria
  • Moderatorin
  • 21991 Antworten
  • 14. November 2023

Hello @Kejo ,

Great that the activation worked.
Please log out completely here and then register again with your o2 phone number.

Best regards,
Maria


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