O2 shop scamm

Can you substantiate your claims? Just because it might have been a misunderstanding doesn't mean it's fraud. Go to the store and ask for a solution. You can't *cancel* the contract here.

Moin Moin,

search for your local Verbraucherzentrale they could help you.

Hello ​@Anab,
i'm sorry that there was a misunderstanding during your visit to the o2 shop. If I understand you correctly, you have already contacted the shop and asked to cancel the new contract. What did the shop staff say about this? Were they unable to help you?
Kind regards, Bianca

​@o2_Bianca 

He didn't let his coworkers attend me. At first I asked about a letter I got about the other service I've got, an he told me that it was just and add and nothing to worry about. Then I got another one with more information about this plan. He told me he won't cancel anything, that I should wait till my receipt come or call a telephone service. I asked him to show me what are the plans he signed me for, that maybe there was an error, and he refuse to show me anything, that he won't help me anymore. 

So I went to another shop and they show me I have two contracts now instead just the one I already had, but as they are not the shop that provided to me, they could not do anything about it.

​@Anab 

the second store is unable to assist you in this matter. The second contract you did not want can only be cancelled out of goodwill from the store you extended your other contract. If the store assistant refuses to help, you will have to send an official complaint about the store. It is not enough to send an email with your wish to revoke the second contract. Please make sure to name the store and the full adresse. Furthermore please provide a proof you did not sign the second contract. You can use the contact form .Attachments of any documents are allowed.

Greetings

Manga

And in future never sign something you have nor read or, even worse, cannot see.