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Hi O2 Team (this is a follow-up on this similar issue with this registered account),


I am writing to follow up on my internet subscription cancellation request. My subscription is for the "o2 my Home M Flex (Ohne Laufzeit)" service. I submitted the cancellation request on November 25, 2024, at 8:51:32 p.m.

I have already paid my bill for the period of November 5, 2024, to December 4, 2024, and I wish to avoid any further charges to my account. The router is now packed with a return order RET2********1 and I'm just waiting the actual cancellation confirmation from your end.

My question is, why does it seem to take a couple of weeks for your team to review and confirm my service cancellation? It's been morethan 14 days now and I have not yet received any official cancellation approval from your end.


For your reference, the links used for this process are:

O2 Termination form:https://info.o2online.de/kuendigung/

Router return portal:https://router-retoure.o2online.de/start/app/returnsorder


Thank you for your attention to this matter. I look forward to your prompt response.

Best regards.
edit o2_Solveig 21.12.2024, 11:40 , moved from o2 Home → English Community 

​@Crypto_Degen Du kannst nichts stornieren. Du kannst nur kündigen oder einen Anbieterwechsel beantragen. 

Hallo ​@Crypto_Degen ,
welcome to our o2 community 😀
I am sorry. We have not received any cancellation notices. 
Did you receive a confirmation that your cancellation is being processed immediately after sending it? 
Please try again. 
You can find the options for this at Kündigung
Kind regard,
Solveig 

Hi there ​@o2_Solveig,

Glad you responded.

And yes I have received a cancellation email notice saying it's being processed but until now I haven't received any mail confirmation regarding it.

I can attach a screenshot here of this email if that would help or perhaps I can send it privately as I'm hesitant to try it again because the waiting time might take another 14 days on top of the 14+ days that I have been waiting for this cancellation process. 

I also have a return order of the router which is also on a limited time. I just need the confirmation from you guys. I can provide other details that you need that can accelerate the process if you want. 

Hi there ​@o2_Solveig and O2 Team,

Just wanted to send here the attached email I have received from your team regarding the cancellation of my o2 my Home M Flex (Ohne Laufzeit) service for your reference.

I'm hoping I will get a full confirmation of my service termination/cancellation within this day as it has been a full month now.

If not, please send me a customer hotline preferably in english so I can sort this out today.

Many thanks.

 

​@Crypto_Degen 

Unsere englische Hotline erreicht ihr Montag bis Freitag von 10 Uhr bis 18 Uhr unter der Rufnummer 089 6666 300

Hello ​@Crypto_Degen ,
were you able to resolve your issue via the hotline? 
Kind regard, 
Solveig 

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