Hello @chelsea88,
welcome to our o2 community
And thank you for your request!
If your current bill only shows 5 euros for the service, then it seems to have been deactivated. If a deactivation takes place, the service will still be charged proportionally until the day of deactivation. Check your bill. The respective period is always shown above the respective service. Compare this with the deactivation date and the actual dates of your billing run. I assume that this was the final calculation for it. Please let us know here.
To avoid further possible bookings, you can activate the third-party provider block on your contract. You can find more information about this here:
Kind regards
Jessica
You’re welcome @chelsea88!
If you have any further questions or concerns, please do not hesitate to contact us!
And for further information in English visit our English FAQ section which you can find here:
Kind regards
Jessica