Skip to main content
Warum O2 Service
Gelöst

O2 is not cancelling my contract from Sparhandy

A
Lehrling

Hello,

I ordered a smart phone from Sparhandy with a O2 Mobile Unlimited On Demand (2024) | XXXXXXXXXXXXXX contract on 21.11.2024. Then I cancelled my contract from Sparhandy on 22.11.2024.

 

But even more then 2 weeks passt, O2 does not cancel my contract. I also wrote it to widerruf@cc.o2online.de but still not canceled.

 

How can I cancel my contract ( O2 Mobile Unlimited On Demand (2024) XXXXXXXXXXXXX)?

 

Best Regards
Edit o2_Bianca 11.12.24: Mobile phone number removed
Edit o2_Kathi 17.12.24 Title adapted for a better overview

Lösung von o2_Kathi

Hello ​@adsahin01 🙂

I have checked your customer account and can confirm that the o2 Mobile Unlimited On Demand (2024) with the final number x651 was canceled yesterday. Very good that it finally worked out. You can destroy the associated SIM card. We have already confirmed the cancellation to you in writing.
Best regards

Kathi

Zur Antwort springen
War das hilfreich für dich?

8 Antworten

Bollermann
Star
Forum|alt.badge.img+10
  • BollermannStar
  • 27406 Antworten
  • 11. Dezember 2024

Hello ​@adsahin01 

It takes 4 - 8 weeks. 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
o2_Bianca
  • o2_BiancaModeratorin
  • Moderatorin
  • 24720 Antworten
  • 11. Dezember 2024

Hello ​@adsahin01,
thank you for contacting us with your request. It may take some time to process a cancellation. Did you receive a confirmation of receipt for your cancellation? If so, you will receive feedback once your cancellation has been processed.
Best regards Bianca
 

Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
A
Lehrling
  • adsahin01
  • Autor
  • Lehrling
  • 28 Antworten
  • 11. Dezember 2024

Hello,

 

I got a confirmation of cancellation from Sparhandy but not from O2. 

 

Best Regards 

Adnan Sahin 

jsc
Meister/In
Forum|alt.badge.img+4
  • jscMeister/In
  • Meister/In
  • 6304 Antworten
  • 11. Dezember 2024

...there will also be a cancellation from o2, but that will take a while...

Apple Watch Ultra 2 Black und iPhone 16 PM Natur
o2_Kathi
Einer Person gefällt das
  • o2_Kathi
    o2_Kathi
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • 6906 Antworten
  • 17. Dezember 2024

Hello ​@adsahin01 🙂
Sparhandy must pass on your cancellation to us. I wanted to check with you, has anything new come up regarding your cancellation?
Best regards

Kathi

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝
A
Lehrling
  • adsahin01
  • Autor
  • Lehrling
  • 28 Antworten
  • 17. Dezember 2024

Hello,

 

It seems it is cancelled by yesterday.

Can you please also check if it is cancelled?

 

Best Regards 

jsc
Meister/In
Forum|alt.badge.img+4
  • jscMeister/In
  • Meister/In
  • 6304 Antworten
  • 17. Dezember 2024

​@adsahin01 once more, please remove personal data or phone no. (push the 3 points for edit). Thanks.

 

Apple Watch Ultra 2 Black und iPhone 16 PM Natur
o2_Kathi
Einer Person gefällt das
  • o2_Kathi
    o2_Kathi
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • 6906 Antworten
  • Lösung
  • 17. Dezember 2024

Hello ​@adsahin01 🙂

I have checked your customer account and can confirm that the o2 Mobile Unlimited On Demand (2024) with the final number x651 was canceled yesterday. Very good that it finally worked out. You can destroy the associated SIM card. We have already confirmed the cancellation to you in writing.
Best regards

Kathi

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica