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Hello,

I ordered a smart phone from Sparhandy with a O2 Mobile Unlimited On Demand (2024) | XXXXXXXXXXXXXX contract on 21.11.2024. Then I cancelled my contract from Sparhandy on 22.11.2024.

 

But even more then 2 weeks passt, O2 does not cancel my contract. I also wrote it to widerruf@cc.o2online.de but still not canceled.

 

How can I cancel my contract ( O2 Mobile Unlimited On Demand (2024) XXXXXXXXXXXXX)?

 

Best Regards
Edit o2_Bianca 11.12.24: Mobile phone number removed
Edit o2_Kathi 17.12.24 Title adapted for a better overview

Hello ​@adsahin01 

It takes 4 - 8 weeks. 

Hello ​@adsahin01,
thank you for contacting us with your request. It may take some time to process a cancellation. Did you receive a confirmation of receipt for your cancellation? If so, you will receive feedback once your cancellation has been processed.
Best regards Bianca
 

Hello,

 

I got a confirmation of cancellation from Sparhandy but not from O2. 

 

Best Regards 

Adnan Sahin 

...there will also be a cancellation from o2, but that will take a while...

Hello ​@adsahin01 🙂
Sparhandy must pass on your cancellation to us. I wanted to check with you, has anything new come up regarding your cancellation?
Best regards

Kathi

Hello,

 

It seems it is cancelled by yesterday.

Can you please also check if it is cancelled?

 

Best Regards 

​@adsahin01 once more, please remove personal data or phone no. (push the 3 points for edit). Thanks.

 

Hello ​@adsahin01 🙂

I have checked your customer account and can confirm that the o2 Mobile Unlimited On Demand (2024) with the final number x651 was canceled yesterday. Very good that it finally worked out. You can destroy the associated SIM card. We have already confirmed the cancellation to you in writing.
Best regards

Kathi

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