Skip to main content
Warum O2
Warenkorb
 Service

I have a very weird situation. My O2 Hopespot does not have a internet connection for nearly 3 weeks now. It worked totally fine for first 2 weeks.

 I have tried almost everything and O2 customer service isn't helping as well. I have tried placing the router at different locations in the house, even tried placing it in balcony but it does not work.

I have exchanged the sim card and router but still no internet. 

The most weirdest part is: I have O2 prepaid sim and when I place my prepaid sim in router, the router works fine. When I place the O2 sim for Homespot in my mobile, the sim card has LTE connection after some time and sometimes after a restart. But when I place the sim card for homespot in router, it does not work.

I have talked alot with O2 customer service but they keep repeating the same thing, "The techniker is working on the issue". But I am yet to recieve any solutions. I am really frustrated and depressed with the situation. 

Being a student in Germany, I have Home Office and Online classes. I cannot do both and it has now started affecting my mental health. 

Lastly, I asked the O2 service to cancel the contract but they say I cannot cancel the contract as well. 

I do not know what I should do now. Can someone help me with to make this situation better?

 

Edit by o2_Katja: Moved to our english community

Hi @Neeraj Solanki ,

 

so the card was exchanged and the new one did not change the missing connection, is that correct? Since the card itself seems to be working, and since the HomeSpot did work with the Prepaid-SIM, there ought to be something we’re missing.

Have you permanently turned off the SIM-PIN of the HomeSpot-Card? What does the HomeSpot-Interface say about the connection status?

Best regards,
Kurt

Hi Kurt,

The HomeSpot started functioning again when the Mitarbeiter did a hard reset. He said that the problem was because I had tried placing the router at multiple places in my house. But again, since today morning I am having problems with no internet. This is really frustrating, it is the third time in one month that I do not have internet connection. I am highly dissatisfied with O2 network service.

Please do the needful.

Regards,

Neeraj

Hello @Neeraj Solanki,

has the situation concerning your connection changed in the past few days? Have you taken a look at your address in our LiveCheck already? Maybe we already have a date for work that is to be done on a base station that is normally providing the LTE connection for you. Please keep us updated here.

 

Kind regards, Sven

Hi Sven,

The situation has been better for last 2 weeks. It was not a work date at base station, the technician said that he had to do hard reset, I don’t know what exactly, as previously doing a reset was not helpful. But now it is working fine. 

 

Thanks and regards,

Neeraj 

Hi @Neeraj Solanki, i am very glad to hear this.

If you have any questions, we look forward to answering them here. 😊

Kind regards, Ines.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica