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Dear O2 Team,



Early this week I ordered an o2 Free M (2019) SIM card for my wife (partner SIM card linked to my current O2 contract).



Of course, she would like to keep her current O2 cellphone number, but I cannot find a way to specify my wife's phone number in the current order...



Would you be able to help? How can I proceed so that the new SIM card comes preconfigured with the current O2 phone number of my wife?



(I can of course prove order numbers, and phone numbers as needed)



Thank you very much in advance!



Regards,
Dear @davidferp ,



first of all, welcome to our forum. Nice that you have found the way to us. :-)



You can assign the porting order in "Mein o2". Choose your wifes number, choose her SIM-card, then go to "Rufnummermitnahme", choose "zu o2" an follow the instructions.



Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!



Kind regards,

Andrea
Dear Andrea,



Thank you for your help. I've followed your instructions to port my wife's old O2 number to the new contract and are now waiting for it to be effective



Thank you again



Kind regards,



David
Hello @davidferp,



thanks for your replie, within a few days you should be informed about the date the number will be ported.

Keep us updated if you like. ☺️



Greetings,

Katja🌻
Dear Katja, dear O2 Team,



No luck so far... I just received an email from o2 stating that something is wrong with the number porting:



"Im Moment können wir Ihren Auftrag nicht abschließend bearbeiten, da für die bisherige Rufnummer keine Portierungserklärung (Opt-In) hinterlegt ist."



I am a bit confused now, is that making reference to my wife's number of the original number of the new SIM card?



Does that mean it is my wife (instead of me) who needs to request the porting of her current O2 phone number to the new partner SIM card in my O2 contract?



Please advice...



Thank you for your help



Kind regards,



David
Hi @davidferp,



thanks a lot for your message.



In order to check what went wrong, please send us a private message to @o2_Support. Please mention in your private message also the number that you like to port.



Thanks a lot.



Loving greetings,

Tobias
Hi Tobias, hi o2 Team,



Thank you very much. However, may I ask how can one send private messages in the community? I am very new here...



Thank you again, and best regards,



David
Dear @davidferp ,



just click on @o2_Support and a new window will open, there click on the button "Privatnachricht".



Kind regards,

Andrea
Dear team,



Great! I just did so, o2_Support should have my message in the inbox by now



Thank you for your help



Kind regards,

David
Dear Team,



8 days have past since my private message to o2_Support (as suggested, see messages above) and no answer so far.



Would it be possible to check what is going on? In the meantime, we remain with a useless SIM card on the table and already paid the first bill...



Thank you for your support



Kind regards,



David
Dear @davidferp ,



I am sorry for the late answer on your private message. You now have a new message from o2_Support.



Kind regards,

Andrea

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