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o2 flat option is suddenly not flat???

M
Rang

Hello o2 community

 

I took the o2 Free Unlimited Max Online (2021) mobile tariff back in June, with Flat Data in Germany and in Roaming (with fair using of course) 

 

And everything worked fine up until yesterday, when I entered the Netherlands because I have some work there, and I got the SMS that I have 33,7GB in Roaming?? What is that? I did not signed up for that and that is not acceptable 

 

I signed a contract for Flat Data Roaming in EU, and now that’s gone, just like that, without any kind of message or warning?

So please, I need answers quickly because my work depends on it…

 

 

P.S. I spend way more data inland in Germany than outside, but when I do get outside of Germany twice a month, 30GB is not enough

 

Thank you

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Lösung von der Giuseppe 2 December 2021, 20:11

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6 Antworten

o2_Tobias

Hi @Moe234, 

welcome to our English Community. 

Thanks for your message concerning the data-limits in EU-countries. 

To tell you the truth, you answered your question already yourself. 

As you signed up a contract with the fair-use-policy, you only have an unlimited data-volume within Germany. In the EU-countries, the fair-use-policy is valid which also means that you only have a certain data-limit. If you use more than the “normal” data-volume for several months, you will pay a certain fee. Of course, you will be informed about that in advance. 

Just have a look into our pricelist on page 4 ff: pricelist - Fair Use Policy

This means that the regulations do not allow a permanent and excessive use of mobile internet in other European countries. Therefore, you have these data-limits. 

I hope I could help you with this explanation. 

 

Loving greetings,

Tobias

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Rang

Hi Tobias,

 

Yes I have pretty good idea of  how fair-use-policy works, and I don’t think that’s the case here because:

 

1.) I never got a warning or a statement that I used more data roaming than “Normal”.

2.) I actually should not receive any kind of data roaming warnings because I spend way more data in Germany than in rest of the EU, for example in the month of November, I spent about 360GB of data in Germany and about 16GB of data in roaming, please tell me, how is this not fair?

3.) When I open o2 mobile app I see something called Data Roaming Basic (2018), I never sign up for this and I don’t see this has anything to do with the fair-use-policy

 

Greetings

der Giuseppe
Rang
Benutzerebene 7

@Moe234 

Hello,

Fair or not, that can be discussed. The European Commission has introduced the limitation so that, for example, a cheap contract from another state should be used in an expensive state. The Fair Use Policy also means that a period of 4 months is considered to determine whether use in other EU countries outweighs use in the home country (here: Germany). The customer receives a corresponding SMS about 2 weeks in advance, before the fair use policy and the calculation take effect. When the contract was concluded, you were informed of the price list. And this regulation applies in all EU countries.

Kind regards

Italia Campione d'Europa 2021
M
Rang

I just wrote why I personally think that fair use policy is not the case here, please read again three reason above, that simply can’t be the case and I must point out that I didn’t get any corresponding SMS 2 weeks in advance so it must be something else here..

And I'm quite familiar with 4 months period of consideration and I monitor my data statistics all the time

If we could just forget about fair of use policy and see if there could be another reason behind this problem

 

Much thanks

der Giuseppe
Rang
Benutzerebene 7

@Moe234 

The Roaming Basic 2018 only states that you can use your calls, SMS and data within the EU as you would at home.( Roaming like at Home) The warning SMS only comes if you have exceeded the respective maximum data limit within a period of 4 months at a time. Before it is calculated, you have 2 weeks to prove that you are firmly attached to Germany. With your tariff you can use a little more than 35GB of data per month in the EU. Therefore, you shouldn't worry about it. 

Regards

Italia Campione d'Europa 2021
M
Rang

Understood, case closed thanks for the time and the explanation

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