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o2 Doppelkartenaktion: 2x Mobile Unlimited on Demand with Existing Contract

S
Rang

Hello Everyone!

My existing contract, Mobile Boost L, is expiring on 19.05 (already applied for termination). 

On 05.04, I ordered a new mobile phone with a new contract “o2 Doppelkartenaktion: 2x Mobile Unlimited on Demand” from Mediamarkt.

The deal is “59,98€ anstatt 119.98€ Gesamtpreis für beide Tarife” and there is no condition or term mentioning the necessity for an existing contract. It’s still available on the web page:

Samsung Galaxy S24 Ultra mit Vertrag | MediaMarkt Tarifwelt

Today, I have received an e-mail informing me that I will lose my Kombi-Vorteil of 50% due to my older contract being terminated.

I immediately started a chat with O2 and the agent told me due to my main contract being terminated, my “o2 Doppelkartenaktion: 2x Mobile Unlimited on Demand” will be 92 EUR instead of 59,98 EUR.

I tried to explain my situation several times and after asking another team and giving me a completely different answer each time, she finally confirmed that it was a mistake and I would still pay 59,98 EUR after 19.05.

The issue is that she was like she had no idea with my problem and even made me a new offer to extend my older contract to save some money!

Now, when I check the rates of my two Mobile Unlimited on Demands, one of them has “50% Rabatt auf die monatliche Grundgebühr” and the other one has “30 EUR Kombi-Vorteil” so it seems like I will lose the 30 EUR which is nonsense. I still have this warning in MeinO2 so I do not think the agent made any correction.

Is there anyone who has such an experience or is able to check my data?

 

 

 

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Lösung von o2_Steffen 22 April 2024, 11:38

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16 Antworten

Bumer
Rang

The terminated contract has nothing to do with the double card campaign. Consequently, you will not lose the 30 EUR combination advantage.

S
Rang

I completely agree with you but the e-mail I have received clearly states that I will lose the “Kombi-Vorteil” for my new contract due to terminating the older one. It even has a link to make a new contract to secure the “Kombi-Vorteil” again.

Also, the agent wrote that the older contract was the main contract but she was totally confused so I could hardly trust her. The two contracts shall be completely independent of each other.

Is it possible that this happens due to a mistake by O2? Maybe my second Mobile Unlimited on Demand should also have “50% Rabatt auf die monatliche Grundgebühr” like the other one instead of “Kombi-Vorteil” which is dependent on the older contract? 

By the way, I first had a call from a lady saying something about my O2 Vertrag but I wasn’t able to speak German so she told me I would receive an e-mail. Then I had the e-mail which started the fire.

Bumer
Rang

The call came because you canceled the first contract. As written, the double card action has nothing to do with it.

S
Rang

You are right but this does not explain the e-mail. The e-mail clearly states that I will lose the Kombi-Vorteil in the "new" contract due to termination of the "older" contract. This refers to a connection between the old and new contracts. And the Kombi-Vorteil in the new contract is 30 Euros according to meinO2. So something definitely does not fit for me. I hope this automatic e-mail is a system error.

Bumer
Rang

The email is general. *By terminating the combination advantage discounts on other contracts may no longer apply.*

S
Rang

The e-mail does not seem general. I'm pasting the part below.

"A little reminder for you: You will only keep the 50% discount on the basic monthly fee for your recently concluded contract xxxxxx1411 if you conclude another term contract from the combination advantage campaign in the next 5 days. Only then can you secure your o2 combination advantage on both tariffs with up to 50% per month, as contractually agreed. Discount."

There is no "may", the statement is exact.

Bumer
Rang

the email is incorrect. The donor tariff already exists.

S
Rang

Thanks for your answers. It's not just the e-mail. MeinO2 also informs me on the same topic and asks me to secure an additional contract when I login. Let's see how things will work after the termination. I will update this topic after that. I believe I have enough proof to fight back if O2 modifies my conditions.

Bumer
Rang

MeinO2 also informs me on the same topic and asks me to secure an additional contract when I login.

do you have a screenshot of it?

S
Rang

Here it is:

I had an online chat session in which the agent accepted there was a mistake and nothing would change. I saved the screenshots in case I need them later.

Bumer
Rang

This message actually only appears if the second card is not yet active.

S
Rang

FYI: Both cards are active and already in use. Maybe it will fix itself after some more time.

Bumer
Rang

Maybe it will fix itself after some more time.

I think so too.

o2_Steffen

Hello and welcome to the community @sonek. 💙

As long as you have two contracts with us, you will receive a 50% combination discount on one contract and the special combination discount on the other.

Therefore, your mentioned discount should also remain even if the main contract is canceled.

As Bumer already wrote, your now canceled contract will have no impact on your two new contracts.

Best regards

Steffen

 

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S
Rang

Thanks for your answer Steffen.

As of 19.05, I will only have “o2 Doppelkartenaktion: 2x Mobile Unlimited on Demand” left with no other contract.

Then I assume that “Doppelkartenaktion: 2x” will be considered as two contracts by O2, like two mobile numbers each with own contract although it’s a single order from me.

Best regards,

Volkan

o2_Cora

Hello @sonek, 

these are two contracts, each of which receives a 50% discount. Even if the third contract is terminated on 19.05.24, you will still receive the discounts on the two Unlimited contracts 🙂

If, contrary to expectations, something is wrong with the invoice after termination, just contact us again and we will take care of it :)

Best regards
Cora

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